Royal Tire Inc

We contacted *** before we even saw this complaint and apologized for the mis-understanding on his repair of his two trailer tiresJesse our store manager refunded him his money on the repairs and sold him two new trailer tires and didn't charge him to balance the tires*** left the store
happy and said he would retract his comments on social media Brad ***

I talked to [redacted] last week and assured him I would get to the bottom of what happened. I also told [redacted] that we would refund his money and apologized to the lack of communication in the store. We have also reviewed with the team and taken the appropriate action on our end to make sure this type of...

thing never happens again. We will be processing [redacted]'s refund this week and I will follow up with another phone call to assure him of our actions at Royal Tire. We also gave [redacted] another coupon for a free full synthetic oil change.