Royal HomeStar LLC & Royal Young's

April 20, 2017Dear *** ***,At ***, Inc , we strive to provide our clients with outstanding service and quality medical equipment and suppliesInevitably, there may be times that our efforts will fall short of meeting the patient’s expectations of our companyAs a part of our internal
Performance Improvement program, we encourage our clients to share their concerns with us.Recently, our company has logged a concern from your organization, in regards to *** ***We have credited back the $to *** ***’s credit cardI called and left her a voicemail informing her to look for the credit in a few days.This record of concern will now be considered closed; however, if any questions remain please do not hesitate to contact me at ###-###-#### Ext ***.Sincerely,Martin VInternal Auditor/Complaints