Royal Gate Dodge Chrysler Jeep Ram, Inc. Reviews (45)
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Royal Gate Dodge Chrysler Jeep Ram, Inc. Rating
Address: 15502 Manchester Rd, Ellisville, Missouri, United States, 63011-3002
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www.royalgatedodge.com
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We feel we have addressed all issues at no expense with [redacted] pertaining to his 2014 Dodge Ram 1500.
*All of the work was covered by the manufacturer under warranty.
* Royal Gate paid for his rental vehicle.
* New Radio
*Fixed loose connection on window.
*Fixed airbag...
issue...it was plugged in but not locked.
Please know we are happy to talk to the customer about trading in their vehicle on another one if that is something they are interested in doing.
If you should have any additional questions, please contact me at [redacted]@royalgatedodge.com
Sincerely,
[redacted]
Customer Relations Manager
Initial Business Response /* (1000, 12, 2015/09/22) */
9/21-2015 Royal Gate Dodge was on the understanding that Mr. [redacted] was going to purchase the vehicle. The vehicle accidently got punched on the sales report, since then we have backed out the sale due to it was our mistake. Royal Gate Dodge...
still needs to have Mr. [redacted] sign an "Affidavit of Non-Interest", to resolve this matter.
Final Consumer Response /* (2000, 8, 2015/07/30) */
I finally received the paperwork yesterday in the mail. This complaint is resolved. They told me 7-10 days and it took 3 weeks. There's no reason for that.
Please see the attached signed document from [redacted]. I personally ([redacted]) delivered the paper work myself to make sure she was fully satisfied. On check #[redacted] we gave them a check for the late registration fees.
We had also offered them 4 free oil changes for their...
BMW and based on my conversation with [redacted] yesterday she asked me if we could come up with a solution to where they did not have to drive into the dealership for their oil changes. She mentioned her son could do the oil changes if we would supply the oil and filter. Our solution is if they can purchase the oil and filter from wherever they prefer and then send the receipt directly to me, then I would send them a check to reimburse them for the materials only. The receipt can be sent to:
Royal Gate Dodge Attention: [redacted]
We truly appreciate their business and the opportunity to resolve this matter.
Sincerely,
[redacted]
8/19-2016 Royal Gate Dodge is working with our Sales Management Team to resolve this matter. We will provide further information on 8/22-2016. Thank you for your patience.