Royal Gate Dodge Chrysler Jeep of Columbia Inc

In regards to the concern from Mr. [redacted] on his previous service visits I have not been able to verify any service history using the customer information that has been provided. I have tried to contact the customer with the phone numbers provided with negative results. If any further...

information comes forward we would be more than happy to resolve this matter.[redacted]Service Manager Royal Gate Dodge Chrysler Jeep[redacted]

Initial Business Response /* (1000, 15, 2015/11/25) */
Ms. [redacted] has a 2007 Dodge Charger that she brings to Royal Gate DCJR of Columbia IL for oil changes and other minor repairs. The vehicle had 129,115 miles on it. The factory warranty on this vehicle was 36 mos/36,000 miles.
In October...

2015 She brought the vehicle in complaining of an oil leak. We found the oil pan was leaking from the drain plug, the pan could not be repaired, we informed her the repairs would cost $779.78, she declined the repairs. Additionally, she needs repairs to her suspension, which she declined. Ms. [redacted] talked to [redacted] Service Manager, about her concern over the cost of the repairs he offered to "goodwill" the oil pan for her but she would be required to pay $100.00 for us to do so. Chrysler requires any goodwill decision to include customer financial participation. Again, Ms. [redacted] refused.
That is when she called Chrysler and started having conversations with [redacted] in the Chrysler Customer Cair Center. [redacted] agreed with [redacted] that Ms. [redacted] will have to pay the $100 goodwill participation charge.
We stand behind our diagnosis and the offer to repair Ms. [redacted]'s oil pan for the generous offer of $100. Her vehicle was 76,000 miles beyond the factory warranty period for this repair in October, and I'm sure has even more miles on it now, and neither the dealership or Chrysler is obligated to help Ms. [redacted] with these repairs.