Royal Doors Inc.

Review: Royal Doors repaired my garage door and billed me $125.00. Three days later, the repair that Royal Doors completed failed; the garage door broke. Once I was able to reach Royal Doors (it took 8 days for a call back), I was told that they would not be able to return to fix the garage door because they were too busy. I asked to be reimbursed the $125 that I had paid for the repair. I received a return call stating that the $125 would be returned via US mail. It has been over six weeks since these incidents took place. No payment has been received. I would like my money back.Desired Settlement: I would like Royal Doors, Inc. to send me a reimbursement for the full cost of the repair.

Business

Response:

A full refund check has been mailed to customer on 2/19/2014

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]