Royal Couture Fashions

Money was returned Yesterday 1/18 prior to the customer asking for it.  [redacted] basically wanted someone to pick an argument with Id be happy to provide a copy of the call here. Copy of the refund is attached.

Hi [redacted], on 11/26 you had emailed and asked for a refund, and got our message that we were closed for the holiday, we had asked you for your phone number in an email so we could reach out to you to address your concerns, you then went on our Business page and posted that people should not purchase...

from us, Which is Slander. We will dicuss this matter with our attormey on how to address this issue In the meantime a full refund has been issued. Copies of refund and communication attached.

H[redacted]. Item was a preorder, preorders can exceed anticipated time as they are made to order items, thats why they are preorders, I have offered you other items that are frozen that are ready to ship or a store credit in which you declined. I apologize for the inconvience, but as stated when purchased there are no refunds on preorders.

I am rejecting this response because:
As noted I checked the tracking number that I recieved and it still states expected delivery date as Nov. 1. Attached is the tracking screen shot.

We have offered you several resolotuions it is outlined in our polcies that we dont refund preorders store credit only. you declined other items as well as store credit.

Im not a liar. And I called [redacted]. so she can call me a liar over the phone, SO I will be mailing  certified check today.

As we told [redacted] 7 business days ago that refunds take 5/7 business days to process yesterday was the 7th business day and the refund was processed please see attached confirmation I will be calling [redacted]  this morning to confirm.

I am rejecting this response because: I was promised the product and still haven't received it. I have been waiting since May to receive the item I ordered for my daughter.

Complaint: [redacted]
I am rejecting this response because: As of yet I have...

not received a refund nor was I looking to pick an argument. Very unprofessional response. Please go ahead and post the call you recorded withoutmy knowledge so everyone can see how rude you were to a paying customer.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this...

response because: their email is incomplete. Attached is the email I have sent to my lawyer which clearly states I would receive the product (confirmed by Shelly) and notes the product would be available versus getting a refund a month prior (as I requested a dress available to ship). They knew a month ago that the dresses in fact were not available and could not meet the 10 day turnaround. The response received through Revdex.com is appalling. This business should be shut down. I plan on taking legal action and am in the process of searching for all the people who have been scammed in a similar fashion with this company holding people's money for over the 30 day mark without notification that the product would not be available in the 10 business day mark. They are not a bank and should not hold money for months without retribution. I've already found 5 other people and plan to keep going till I find as many people as possible and then will bring it to the news and the courts.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[redacted]I am rejecting this response because:
The refund was SUPPOSED to have been issued on the promised date of November 9th (see...

below); was not issued until the 19th when confronted again about the issue.  Company needs to be accountable for their actions.  As a customer I should have looked up the business before hand as they have several complaints and Revdex.com reports dealing with this same issue of not receiving orders and being promised over and over again.
[redacted] Nov 9 (12 days ago) to [redacted]Okay no problem, you will see that credited back in 5/7 business days. Have a good day ;)

[redacted], was offered other items prior to opening the claim she never responded after opening the claiming a refund was issued, in which she paid with  a cc so it takes 5/7 business days to credit depending on her bank. I cc'd her on the email. She apparently does not know how technology works . Heres the email from the processor that she currently harassing. [redacted] (WePay Support)Nov 23 04:28 PMHi [redacted]a,We have already issued the refunds. Please note that the bank usually takes 2-5 business days to process the deposit.Please let me know if I can assist further.Regards,[redacted] | Customer Supportsupport@[redacted] | http://[redacted]Hours: 6AM-6PM PST, Monday-Friday

[redacted] reqested a refund she seems to have trouble understanding our polcies. On friday we told her for the third time that refunds take 5/7 business days as stated in our polcies and that monday she would be receiveing her refund. I will copy the email here.[redacted] 7 business days is monday, we...

dont work holidays ;)[redacted]Amanda G[redacted] Royal Couture FashionCustomer Service Rep.-----Original Message----- From: [redacted] Flanary <[email protected]> To: royalcouturefashion <[email protected]> Sent: Sat, Jan 10, 2015 7:35 am Subject: Re: Elsa/anna jacket I have NOT received my refund. It has been 7 business days. The email for my purchase - [redacted]

[redacted] If you would like to return it once you receive it, we'll be happy to accept it back and provide a full refund. We'd also be happy to exchange it for a Christmas dress if you'd prefer. Just send it back with your wishes and we'll make sure you're taken care of. :)

Revdex.com:
I just...

wanted to say they never contacted me by phone before this complaint was sent to the Revdex.com and the only time I would hear from them by email is when I would ask when my purchase would be sent.  At that time I was always told that it was backordered.  They should reach out to their customers and keep them informed of their purchase.  They should not be taking money from consumers if they do not have product to send out. After hearing from Revdex.com they did refund my money.  So the problem has been resolved. Thank you for your help.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
  I have received my full refund.

Hi [redacted]. We have explained to you numerous times that per our turnaround time which you agreed to at checkout and as stated in our policies your item would have been due to ship yesterday 8/18 instead you choose to send us threatening emails and harass us all day yesterday. I will provide those...

emails to the Revdex.com as well as the copy of our policy you agreed to.  A refund has been issued in full as we no longer choose to do business with you.  I'm sorry we could not come to an amicable resolution.  Policy reads as follows- (Please read: this means that it takes 7/10 business days to process an order fully. This doesn't mean that you'll have the item(s) in your hand in that time frame. It generally takes 2/5 days for you to receive the item(s) from our warehouse once it has been shipped.)*BUSINESS DAYS ARE CONSTITUTED AS MONDAY THROUGH FRIDAY EXCLUDING HOLIDAYS*

That's correct, we told you that we cannot accept a return or refund a worn item, just like any other retailer. I did attempt to do make the situation correct by issuing a partial store credit and leigh ann declined. I apologize our policy's state that items maybe returned or exchanged in unworn...

condition with tags attached. Please see policy below.
Returned items must be in the original condition, with tags attached, and sent via a trackable method. Original shipping fees are not refundable, and the buyer is responsible for return shipping fees(unless there was a mistake made on our part, then we will refund shipping once we receive the item). Exchanges will ship back to you at no charge. returns will not be accepted for bathing suits at all due to sanitary reasons.

[redacted]I am rejecting this response because:  I do not feel my item is worn.  She literally took it out of the package, put it on and the seam is ripped, it may have even been delivered ripped.  You owe me my money back for a defective item that has not been worn, your return policy does not apply!