Royal Car Center

The allegations brought forth in this complaint are entirely falseThe car did in fact have an issue with a leak that caused water to leak into the car in which we sent to the [redacted] dealer in [redacted] to diagnose and fix the car the amplifier was broken and the cowl drains were blockedThe estimate to fix this issue was roughly $dollarsWe took care of the issue and cleaned the cowl drains and replaced the amplifier per [redacted] ***s recommendationThe customer then purchased the car and took delivery of that car with no issuesThey returned with an issue related to water being leaked into the carWorried the issue was not correctly addressed we immediately made an appointment on behalf of the customer at [redacted] of [redacted] ***The service manager then informed me that the cowl drains that were previously cleared were clogged again and stated the customer must have parked their car under an area which allowed debris to block the same drains againThey advised at that point that there is no way to prevent this issue from occurring without regular examinations of the drains by the owner of the carThey told me that if I repaired the car again they could not guarantee the issue would not arise again without properly maintaining and checking for clogged drainsThe car was not left at the dealer for days to my knowledge as the appointment was not even under our name it was under the customerI was not informed that the car was not repaired until the customer called me asking to pay the billThe service department from [redacted] said that the customer was at fault for the clogged cowl drains and I still tried to help with the bill but the customer insisted to have the car taken to a different [redacted] dealerThey then came up with another possible cause of the issue which was the sunroof and I offered to help with the bill with $and to buy the amplifier for them if they covered the rest of the bill as they chose to repair the sunroofThe customer accepted this offer and then decided to contact the Revdex.com with this story and a few other consumer complaint sitesThe issues that the car had were not an item that is covered under the warranty the customer agreed to and if they believe I am responsible for this problem is invite them to take legal action and if they are correct I will happily pay for any damages found to be at fault of our dealership