Roy Ressler & Son, Inc.

January 24, 2014
Dear **. [redacted]:
This letter is in response to complaint [redacted], initiated by [redacted].
The customer first contacted our office on January 7, 2014 requesting a delivery, stating the propane tanks were at 30%, He was reminded of a...

balance of $103.00 on his account from a delivery made November 11, 2013. He was told that once the balance was paid, a delivery would be scheduled on the next route to his area. This can take up to two weeks.
The payment arrived on January 13, 2014 and was posted to the customer’s account He contacted our office a second time on January 17, 2014, stating he was now at 20%. He was told the payment arrived and a delivery was scheduled for the next route. The delivery was made on January 22, 2014.
We attempt to schedule deliveries in a timely manner when account balances are current. We also advise our call-in customers to allow up to two weeks for delivery.
Please contact me if you need additional information regarding this complaint.
Best regards,
Ressler Propane

Review: I havecalled at least 4-5 times to get propane delivered to my home with no response to my pleads, my first call was jan.7 in which I was told they wouldn't deliver until old bill was paid in full, I told them money was to be paid thru bill pay @ my bank, which it was jan 8. it turns out they cashed it jan. 13. at which time I called again, they said they would schedule it, its now jan. 21 and still no delivery. I am fed up with this company. and its starting to snow and getting colder,what if I run out!Desired Settlement: get off their [redacted] and deliver my propane

Business

Response:

January 24, 2014

Dear **. [redacted]:

This letter is in response to complaint [redacted], initiated by [redacted].

The customer first contacted our office on January 7, 2014 requesting a delivery, stating the propane tanks were at 30%, He was reminded of a balance of $103.00 on his account from a delivery made November 11, 2013. He was told that once the balance was paid, a delivery would be scheduled on the next route to his area. This can take up to two weeks.

The payment arrived on January 13, 2014 and was posted to the customer’s account He contacted our office a second time on January 17, 2014, stating he was now at 20%. He was told the payment arrived and a delivery was scheduled for the next route. The delivery was made on January 22, 2014.

We attempt to schedule deliveries in a timely manner when account balances are current. We also advise our call-in customers to allow up to two weeks for delivery.

Please contact me if you need additional information regarding this complaint.

Best regards,

Ressler Propane