Roy Jones Jr. Construction

We apologize for the confusion but Mrs*** was reopened on the day that she originally called to have her account reopened, which was 7/7/It was our understanding that Mrs*** wanted her account closedOnce an account is closed we generally do not re open it, however we did so to
assist Mrs***Once she explained that there was confusion regarding the closing of her account, it was reopened and transferred to the *** locationOnce this was completed, an employee left a message for Mrs*** letting her know that she could go to the *** branch to conduct businessMrs*** would only need to bring in her updated information to the *** location in order to process a loanAdditionally, we are taking her suggestion of maintaining a written notice when customers choose to close their account under advisementAgain, we apologize for any misunderstanding on our part and we hope to be able to satisfy Mrs***’s needs in the future. Please let me know if you have any questions or concerns

Thank you for your responseI wasn't aware my account was open and transferred as requested since I did not receive the call that they had done soI do appreciate the response and cooperation.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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