Routine Maintenance Incorporated

I didn't "assume" anythingI was told I would receive a return phone call and I never didI did receive the certificate in the mail even though the company told me they didn't have it

The customer was told the records would be searched as far back as we keep them (years)She assumed she would not get a call back and called the state herself to locate the certificate The state helped in locating the certificate from years ago.The certificate was sent via mail to the
customer

I didn't "assume" anything. I was told I would receive a return phone call and I never did. I did receive the certificate in the mail even though the company told me they didn't have it.