Route 138 Motor Car Company

Please see the attached refund as we just received your credit/debit information yesterday We do know that you did not want to leave this informationon our voice mail which is completely understandable You could have come in at any time Mon-Fri 10a to 6pm or Sat 10a to 3p.m as we would have been happy to take care of it in person.I'm very sorry you feel this was not refunded quickly enough Our records show this deposit was made on and was refunded days later on 06.02,which was, in business days, a total of Without your card information, this could not be carried out Thank you for passing this information along yesterday so this could be achieved Please note, we cannot be held responsible for the turnaround time involved with the actual electronic transfer of these funds.We do all we can to move as quickly and efficiently as possible to achieve the best possible outcome to any and all issues in regards to our customers.We thank you for your understanding and patience

Though we are unable to comment on specific accounts, Rt Leasing Corp takes all appropriate measures to make sure that credit is reported correctly Any disputes should be submitted to the credit bureau

what mr *** is not saying is that he went far beyond the deposit process, myself and *** *** stayed after closing on thursday night july 9, at mr ***s request to complete his lease agreement with him as a matter of fact I just made fedex with seconds to spare at 8pm so that we
could get his paperwork to the leasing company so that we could register the vehicle on friday july 10, we normally close at 6:pmwe registered mr ***s vehicle on friday july per his request and wishes by 5:pm on july 10, we had the plates on the vehicle a request again that was made by mr ***when mr *** called to cancel on monday july 13, mr *** called and said he had had a change of heart and no longer wanted the vehicle and wanted his $back I informed mr *** that the vehicle has been registered and titled to him and that it was too late to back outas per mr ***s request the vehicle was registered, plated, titled, the registry on tuesday july 14, cashed our checkthank you for the opportunity to explain our side.*** ***

Revdex.com:
I am rejecting this response because they have...

repeatedly asked me for my card number over 6 times now, I have given it to them. They are more than capable of refunding my money any time they wish, as they have not and it has been over a week, I feel that this is some sort of game they are playing to get around refunding my money. They have all my information and have not refunded my money. End of story. Whatever lies they want to come up with stating they're happy to refund me, are just that, lies. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Though we are unable to comment on specific accounts, Rt 138 Leasing Corp takes all appropriate measures to make sure that credit is reported correctly.  Any disputes should be submitted to the credit bureau.

Revdex.com:
As I have previously stated, you have been given my card information OVER 6 times now. You also have the information for when you charged me originally. I will not continue to give you my card information over and over again to have you STILL not refund my money. If you have already refunded my money, you have not said so until now, and you have not refunded it to the appropriate bank account, as I have no record of such transactions. I have filed a fraud claim with my bank so you should be hearing from them soon as well. 
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

sorry that any customer is unhappy or feels that something was not properly explained about thier options.  1. as explained to all customers an extended warranty is not required as well as gap insurance without these items the bank may rate the loan more risky and require more of a down...

payment. 2. both [redacted] and her father who is also a signer with her on this lease knew both the terms, conditions, of this lease the term they both agreed on and signed for was 103 biweekly payments this was clearly shown on the lease contract they both signed . 3. the car can be traded or paid off at any time with no prepayment penalty the only amount the customer will owe is whatever principal is still owed on the original lease agreement.

Please contact us directly at [redacted] x [redacted], [redacted] would gladly refund the deposit you've requested.  I'm verysorry you've had to wait.  This should not have happened. Thanks very much for you patience.

Please see the attached refund as we just received your credit/debit information yesterday.  We do know that you did not want to leave this informationon our voice mail which is completely understandable.  You could have come in at any time Mon-Fri 10a to 6pm or Sat 10a to 3p.m as we would have been happy to take care of it in person.I'm very sorry you feel this was not refunded quickly enough.  Our records show this deposit was made on 05.21 and was refunded 12 days later on 06.02,which was, in business days, a total of 7.  Without your card information, this could not be carried out.  Thank you for passing this information along yesterday so this could be achieved.  Please note, we cannot be held responsible for the turnaround time involved with the actual electronic transfer of these funds.We do all we can to move as quickly and efficiently as possible to achieve the best possible outcome to any and all issues in regards to our customers.We thank you for your understanding and patience.