Roto-Rooter Plumbing & Drain Service of Billings

Review: Was charged 437.25 (2.75 hours) for cleaning a main drain line, when the tenant told me the service person was new and was on the phone for most of the time getting " how to " information from someone else.Desired Settlement: This should have taken less than an hour with an experienced service rep.

Business

Response:

Please provide the job address and we can look this information up an get back to you with a response.Thank you,[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.][redacted]

Regards,

Business

Response:

We spoke to Mr. [redacted] on the telephone and advised him we would send him a refund of $119.25 to resolve this issue. Check# [redacted] was issued on 12/30/14.Thank you.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

This will be a lesson to me to never use this company again, after all who can afford to dish out 159.00 per hour to snake a drain.

Regards,