Roto-Rooter of Livermore (Previous Ownership)

I scheduled one hour service for cleaning my kitchen sink clog on Oct.15. The first worker came to my house, using drain snake, but it didn't work. He said the snake was too short and called another worker to bring a long snake. The long one didn't work either. They tried many times. At the end they charged me $505.50, and told me to pay another $500 for next step. I told them I need second opinion. I called to another company. A plumber went to my house. He used drain snake first, but he couldn't drive it into the pipe, so he changed to another tool(pressure washer). He cleaned my sink drain in one hour. He charged me $380, the $80 is for repairing the pipe the ROTO-ROOTER workers did. They cut them for cleaning. The ROTO-ROOTER charged me first hour $232.75 ($40 discount) was reasonable. The second hour $272.75 was unfair. The workers worked hard, but no experience. I do not think they did a professional job. I request a refund. $272.75(second hour) + $ 80 (repairing pipe)

This branch is as over priced as most plumbers. When you charge a lot for your service you should provide something of value they do not. The first serviceman was a very nice young man who did not know what he was doing after 2 hours the leak was not fixed but he had a bill for me saying he needed parts and would return the next day. A different plumber showed up the next day, not as young or nice but equally unskilled, he had no idea what his coworker had done or intended to do. 1 1/2 hours and a lot of profanity later I still had a leak and he had another bill for me to pay he said he needed some tools and would return. Frustrated and fed up when he did not return. I was assured by a patronizing secretary that some would be out to fix the problem. I was at the end of my rope and out almost $500. When they finally sent someone who knew what he was doing older and very nice he had my leak repaired in 20 minutes and the mess from the last two spotless, His bill I was happy to pay, But why should I have to pay for bad work done by tweedle dee and tweedle dum. And how can I get the knowledgeable guy (*** was the name of this one) next time bypassing the new recruits? As a side note the girls who answer the phones need to learn some manners, they act as if you are interrupting their day and can't wait to hang up. In my initial call she didn't get my name or house number. And when she rang me she said I didn't give her the information as if I had intentionally withheld it. retrain please! 1 star for office staff : 1 star for plumbers 1 and 2: 5 stars for older plumber 7/3=2.3