Rotech Healthcare

After I picked up my cpap machine I waited and waited for Rotech to bill me for whatever the insurance didn't pay. Then I started receiving calls from a collection company, I'm like what the heck? I tried to call Rotech and waited for 30 minutes before a person struggling to speak broken English answered the phone. I finally stated I wanted to talk to an English speaking person. I was then transferred to another person who obviously was of foreign descent and struggled to speak english. I just ended the call and looked up the main headquarters number in Miami Florida after calling and waiting another 30 minutes the person answering the call could not speak very good english either. By this time I was pissed off and I strongly sugested that I get to speak to and american born and english speaking person. Finaly a nice lady that spoke english came on the line. After explaining the situation and explaining that I had never received a bill. She stated that I had elected to paperless billing (which I did not!) I explained to her that if Rotech would mail me bills I would be glad to pay them. I received one bill in the mail and paid it the next day, I have not received anouther bill and the bill colectors are calling again. Needless to say If I had known how inept and incompetent this company was I would not have even considered them. Disgusted in South Carolina.

I would give this company no stars or negative stars if I was able to. My husband had this company for a year and a half. During that time they would not follow thru on anything they said they would do. (not delivering required hosing needed, not having replacement portable oxygen and taking three weeks or more to replace, etc.).

I was finally able to get a new company to take our account so In December 2023 they were supposed to pick up all of the equipment. Of course, they did not show up when they were scheduled to. The very next day my son and I showed up at their location to return ALL of the equipment. I actually returned more equipment then they thought I had. Rotech has even sent out a truck twice to pick up the equipment that I had already returned to them in December. UNBELIEVEABLE! Thank God I got a written list of all the returned equipment because as of today 5/6/24 they are still billing me for equipment that I returned to them.

I have contacted Northwoods (they are the middle man between Rotech and BCBS) and they have not been able to get this company to stop billing/harassing me. Actually BCBS should not authorize this company to supply oxygen equipment. My concern is if someone is elderly and not on the ball they could be overcharged by this company.
Don't use this company.

December 30, 2022, I was fitted at Rotech, Greenville, TX, and leased a resmed airsense 11, that I assumed was new. Therefore, when I smelled very strong cigarette smoke when using my “new cpap, I troubleshot everything else in my room. When I read about the Phillips CPAP recall, I was also alerted to 2nd hand CPAP machines that were not refurbished and sanitized for the next user. At end of second week of use, I finally was able to connect with Rotech in Greenville, who first insisted all CPAP’s are issued new and second contact admitted their protocol is to clean used CPAP’s but some slip thru the crack and that if one smells like cigarettes she puts them back on the shelf instead of issuing. I am terrified to use it wondering what else is lurking in the machine other than cigarette residue. She threatened that if I return it to be cleaned, Medicare could void my approvals for not using it. Frankly, I don’t now trust them to clean it and highly suspect if I return it, they will lie about it. Currently, I am inclined to contact Medicare to report fraud and negligence by Rotech then my attorney. I believe my health is critically compromised because of their negligence and apathy to resolve.

My wife and I have had our CPAP's since May 2022. We are finding it impossible to deal with the incompetence of this company. They keep saying we haven't been authorized and were scheduled for pickup. We have been authorized since August. Now we cant get supplies because we are still scheduled for pick up even though we had to go back to our Doctors and get copies of all the authorizations and hand deliver than to the Rotech Inverness office. This has been going on for 6 months now. Is anybody even looking at the inverness office from corporate or is there even a corporate?

They have not billed my insurance company since June and sent a collection letter for pickup, because THEY did not resubmit a new authorization to the insurance. They did not ask/inform me that they needed to download the machine report, but could not tell me what my id was, as per the website's instructions. Drove 40 miles each way to deliver SD card in June. They finally filed for, and received, authorization in September, wit the information provided in June! They didn't bill because they didn't remove the pickup order. As of today 11/7/2022, the insurance STILL has not yet been billed. Extremely frustrated and so over this company! Can't wait until the "rental" phase is over, I will find another company for supplies. I have no confidence in their ability to provide even minimal support

I recieved a Phillips Dreamstation 2 Advanced CPAP about May of 2021. In December, the display went blank and sometimes the machine won't even come on. I have no idea if the pressures provided are correct. I have been to the local distributor several times...not a short drive for me. While they have been very personable and professional, they admitted they didn't know what to do. Can't get Rotech on the phone...even their corporate office doesn't answer. Every email contact has been basically a scripted response. It is up to the local dealer to work with. I am done with the poor customer service and finger pointing. I have an outstanding bill that I will not even negotiate payment until problem is resolved to my satisfaction.

My Dr. Ordered me a CPAP machine. Rotech made me an appt. with the respotory therapist. She immediately acknowledged that I needed a large mask, but did not have any. Assured me they could get me a large.
After repeated calls and the continual lying that they would get me the correct mask and call me to confirm, I now lose more sleep to fighting with the undersized masked than my sleep apnea caused.

after I closed my wife's account because she no longer needed the services they kept sending the supplies and billing us after almost a full year I got tired of the back and forth of them telling me that the account was never closed I paid them off in full for my wifes account including back charges that I shouldn't have owed and paid my account in full and closed it also now in February they still haven't closed my account and keep charging me for supplies. I did receive one shipment after I closed my account and returned it to sender but they refused to contact the shipping company to even see if it returned and even if it didn't after closing my account with them it is not my responsibility to pay for them supplies shipped after I closed the account. I did find out it was cheaper for me to buy CPAP supplies off of Amazon than to use my insurance to buy them from Rotech

Absolute worst customer service in Houston Texas. No on answers the phone, a when someone does, they hang up. This has happened 4 times today 6 August 2020 between 2:45-3:20pm. The people answering the phones obviously don't want to be there. I should know. I'm retired Navy been on oxygen since 2015 and Rotech/Rhema has been my only provider and I have had many conversations with several supervisors there and management has not fixed the problem.

They are criminals. They prey on the sick and elderly.
I received a nebulizer from my Dr's office. I was told that it would cost me a 10 dollar copay. I received a bill for over $300.00 for this machine that I googled and found to cost just over 19 bucks online. I tried seven times to get ahold of these people, but were always at least 20 plus people down on hold.
They are con artists!

After needing CPAP equipment and using a provider that was unreliable, I now am using RoTech and have excellent service. The local staff are helpful and knowledgeable. APlus for one of the excellent health equipment carriers!

The customer service for cpap supplies out of kentucky is horrible. I would never refer anyone to this company! My head gear broke. I explained this to representative and was told my insurance would not cover it. I asked how much out of pocket it would cost and representative stated $25.00. I was very clear that a piece on head gear was broke making me unable to use headgear, the piece on. 1 side where head strap attaches. I said I would pay for new headgear, the $25.00. They said they would ship it. What they sent was the head strap! $25.00 for headstrap! Horrible!
I called them and argued with representative and was told the the head gear was over $200.00! I said I wanted to return headstrap and get refund, headstrap still in pkg. I was informed there was a $10.00 restocking fee and shipping fee. So I would be refunded approximately $5.00 of the $25.00.!
This was not my first problem with this company but it was my last!
Rarely did I ever receive my 3 month resupply order with the correct full order. Very tired of returning and correcting order with them. I was with this company over 4 years.
Do not waste your time with this company!
My new company for cpap supplies has excellent customer service and they do not call a headstrap headgear!

I was helped by Jessie H while using online chat. Jessie H provided quick and professional help to resolve my issue. Thank you Jessie H!

If there was a negative number, I would give that squared by infinity. My partner has a broken hospital bed from Rotech. They no longer work on beds. Come to find this model was discontinued 8 years ago. After 25 phone calls to vendors who can't fix the bed, and an hour with a tier 3 Medicare agent who couldn't get anywhere, we are at the same place. My partner has paid 356$ a month for a Plan F Medicare supplement which pays Roachtec 107$ a month for a POS bed that no one will touch and is now broken. He has been making this payment for the last 2.5 years. Nice, right?

If 0 was an option, I would select it.

I have had nothing but issues since I began working with Hook's Oxygen, which may be owned by Rotech or associated with in some was as this is the page the Revdex.com loads when I selected Hook's. I contacted them during the Pandemic and was advised a replacement unit (mine is less than 6 months old) would be shipped to me, the day before delivery I received a call saying you have to come pick it up. Due to my health concerns I requested that it be shipped, after jumping through several hoops I was finally told a replacement would be shipped to my home. Two weeks later I still have no unit, I tried to contact them today (Sh*ll*y) was of course buys both times I called to speak with her. I contacted Rotech and told them I wanted to stop payment and return my unit to them as it is under warranty, after going around and around with them they finally transferred me to Hook's - funny how Shells was available this time. In the middle of the transfer I could hear her screaming about me and basically not wanting to deal with me - GREAT CUSTOMER SERVICE. She said, in the most bless your hear sarcastic way, that she would make sure to drop it off at UPS tonight. We'll see if a tracking number is made available..I don't have high hopes.

Avoid this place like the plague, they are ignorant, useless, rude and could care less about helping their clients. There is no desire from their employees to do anything more than the least possible thing they can do - LAZY. Horrible company, horrible people, do not use them.

If I could give this place zero stars I would! First off let's start with the horrible customer service, for 2 day's now I have been waiting for my delivery on 6/10/2020 I got a voicemail stating that a Rotek delivery guy would be stopping by to deliver my supplies (mind you they never gave a time frame) so I waited and waited and waited some more until it was 4:10pm and I put in a call to the office which I was pretty much told in not so many words by a not so nice lady with an accent that I was bothering her and deliveries were still being made and the phone hung up on me ok so I continued to wait until I feel asleep for the night still no delivery and no call. 6/11/2020 I see that I have a missed called from Rotek after running important errands all day so I call the office...here I was met with Kathy who's telephone manners are less than desirable, I let kathy know what I'm calling about in hopes that we can get the supplies delivered,well right off kathy has a very nasty attitude and is very argumentative for no reason and no matter how nice I was being to kathy she was just a plain nasty individual! To sum this review up Idk how this place has been in business for so long with this kind of customer service and as I told kathy they can keep their products I will find another company to do business with and I will be letting my insurance company and doctors office know that they need to rethink doing any type of business or sending any referrals to this nasty company! No wonder they have such low ratings and terrible reviews!

My Cpap Machine was rented to me with a not-medicare approved add-on (cell tower modem) and without my knowlege. They knew what they were doing.
A while After renting a cpap machine from Rotech I received a bill for $10 for a modem that medicare said was a non-approved. About two or three months ago, I spoke with a customer service rep, who said she would remove the $10 charge from my account and I should return the modem to the Inverness Florida location. The very next day I walked into that store and waited for someone to help me. They acted like I wasn't even there. I put the modem on the countertop behind the glass reception window and left.
About a month ago, I got another bill this time it was for $20. I tried to call the customer service number but it was like it didnt exist. No one picked up my call, I got on their website and contacted them by email with no responce. last week I got a bill for $30. I immediately went on their website and got there corporate email address and made my compliant. I outlined how I was going to make formal complaints to medicare because what they have done to me is a form of "Balance Billing" which is an illegal activity and to my Doctor who referred me to them and to my Congressional representive.

My doctor order a specific Bipap on April 13, 2020 and it now June 2 and I have not recieve it.
I had an appointment to pick a new Bipap machine om April 24 after waiting 12 days for the machine. My appoint was for 2PM I received a call at 1200 noon telling me that the machine order by my doctor was not in but would let me have a loner if I desired until the one order for me come in. I still have not received the correct machine and I have called every week since then. I feel they are trying to cheat me by try to saddle me with a cheaper machine I have the Philips Respironics start at about 1600.00 and the Rotech start at about 2600.00. I had 2 insurance and I still had to pay a copay of 284.00. I my private insurance paid 80% and Medicare pad 80% of that left on a $1600 machine my copay would not have bee 284.00.

I rented oxygen concentrator for month and notified company that concentrator no longer needed but was charged another monthly rental for only 5 days.
I had no initial information that rental was only by the month or I would have returned earlier and had I known I would have kept for the remainder of month, To be charged for an entire months rental for just 5 days usage is criminal . I have paid half of charge which is more than gracious for the time used.

This company auto enrolled my husband to receive accessories for his CPAP machine. Upon arrival, we contacted them to inform that we did not wish to receive this merchandise. They charged us a $15 restocking fee and we needed to pay for the return of the accessories. We have NOT signed up for auto purchase. They have a lot of nerve charging a restocking and return fees.
Product_Or_Service: CPAP Accessories
Order_Number:***
Account_Number: