Customer purchased a designer piece by [redacted] on 2/18/2017. She had visited our Warwick store multiple times to view the piece and make offers for the best price. Our selling price was $23,795 and customer purchased for $16,000. The customer since has made multiple...
attempts to receive a further discount off the price including forwarding information from other auction houses, claiming the emerald was cracked, and submitting appraisals stating the carat information we supplied was incorrect. Our Warwick store manager has spoken with customer on 3/5. 3/10, and 3/17. During each interaction with the customer we have offered a full refund on the necklace if she would like to return. We have reviewed the appraisals and offered a price concession of $350 due to the difference in total carat weight of the item (which was minimal). We will not at this time offer any additional consideration- she may take the $350 concession or return the piece for a full refund.
Customer purchased a designer piece by [redacted] on 2/18/2017. She had visited our Warwick store multiple times to view the piece and make offers for the best price. Our selling price was $23,795 and customer purchased for $16,000. The customer since has made multiple...
attempts to receive a further discount off the price including forwarding information from other auction houses, claiming the emerald was cracked, and submitting appraisals stating the carat information we supplied was incorrect. Our Warwick store manager has spoken with customer on 3/5. 3/10, and 3/17. During each interaction with the customer we have offered a full refund on the necklace if she would like to return. We have reviewed the appraisals and offered a price concession of $350 due to the difference in total carat weight of the item (which was minimal). We will not at this time offer any additional consideration- she may take the $350 concession or return the piece for a full refund.