Ross RV + Food Carts LLC

Complaint: [redacted] I am rejecting this response because: this is simply not the truthIt is not that difficult to either give me my refund or give me my trailerThe first payment that was issued was for him to purchase the trailer to be delivered to Oregon so that he could work on itHe told me that it would be done in weeks and that once the trailer arrives he would contact me for the second payment to order suppliesHe sent me ? A text message asking me to wire money to himI asked him what it was for he thought it was for the supplies that needed to be orderedI was not comfortable with the way that he can text business he was out of his timeline as that was weeks into the process I canceled our agreement and asked him to refund my money or allow me to pick up the trailer or sell ithe cannot keep my money and the trailer he needs to refund money or allow me to have the trailer that the first payment was for the shell? All communication has been through email with this company as I do not trust them all of their correspondence contradicts itself? He keeps referring to [redacted] in Arizona [redacted] is a different person than I amTwo separate contracts two separate ordersI do not know why it is so hard first Scott R [redacted] to understand after telling him multiple times that [redacted] and I are not in business with each otherWhy would [redacted] communicate with me about his trailer? Regardless of that [redacted] has told me that his communication with Scott R [redacted] is not as suchHe is also trying to get either his refund or a trailer backScott R [redacted] has not even shown as proof of a trailer not professional at allHe has not sent me the Vin number nothing? He also fraudulently filed a complaint against me for collections stating I owned him $12,Which is against the law to file a collections charge that is bogusThe creditor dismissed it after I provided all of the communication between me and Scott R***? And the collection agent requested that Scott R [redacted] give me back the trailerThat is when I started yelling and cussing at him over the phone with the collection agent after he was trying to get $12,from meHe states that he made that claim for supplies and laborBut how could he do labor on a trailer that was not even in his possession on December per his email he sent to me? I canceled on December he did not even have the trailer and his possessionThe agreement was to send him the second payment when the trailer arrived to order supplies so him making up that he would purchase $of supplies with his own money is nowhere in the contract and no where was it agreed-upon? He keeps referring to the contract yet he's not realizing it does not apply to the situationI can cancel a contract if I feel that the business is unprofessional and not following through on their endHe is to refund the money back or allow me to have the trailer shell that the payment was forHe does not get to keep the trailerIn the contract it states if someone doesn't pay the final bill that the trailer can be sold to recoup the cost of labor? Nowhere in that contract does it say he keeps the trailer and the money that was used to purchase the trailerAnd nowhere in the contract does it state that he purchases supplies with his own money and that the customer owes himThat was never the agreement it was always the second payment within purchase supplies that's common senseWhy would a business owner purchased $of supplies with their own money without even talking to the customer for two months? ? Because it's not true and that's not business? He is correct in the fact that I will not return his phone calls because nothing this guy says makes any sense and everything needs to be documented through third-party or email.? Sincerely, [redacted] ***

[redacted] ? AND [redacted] ? ORDER ? CUSTOM THEY ? PAID 1/DOWN ? ? SO I ORDER THERE TRAILERS ? IT TOOK ? ABOUT WEEKS TO GET THE TRAILERS ? I ? TRIED TO GET ? IN CONTACT WITH ? [redacted] ? TO ? GET ? PAYMENT #? FOR ? ALL MATERIAL ? SHE WOULD NOT CALL ME BACK ? ALMOST ? WEEKS ? ONCE ? I DID GET ? A HOLD OF HER ? SHE TOLD ? ME SHE DOES NOT WANT THE TRAILER ? AND WANTS HER MONEY ? BACK ? I TOLD HER ? SHE ? NEED TO LOOK AT HER ? CONTRACT ? AND WE TALK ABOUT ? WHAT WE ? CAN ? DO ? SHE DID NOT WANT TO ? FOLLOW THE ? CONTRACT ? SHE STARTED ? TO YELL ? AND SCREAM ? ALL SHE WANT ME TO ? DO IS GIVE HER BACK TO HER ? NOW? ? SO I NOW I GOT ? THE COST OF ? TRAILER AND MATERIALS ? SHE TOLD ME IT ? MY PROBLEM NOT HERS ? THERE WAS NO ? SET ? DATE ON FINSHING THE TRAILER ? JUST THEY LIKE TO HAVE IT BY CHRISTMAS ? WITCH ? WE WOULD HAVE BEEN DONE ? IF SHE ? HAD ? FOLLOW HER CONTRACT ? WITH US ? ARE WEB SITE WORKS ? FIND ? WWW.foodcartsgalore.com? she was ? saying we never ? call her with a up date ? we ? were talking with [redacted] ? once ? a week ? we ? did not know that he ? was not giving her the up ? dates ?

Complaint: ***I am rejecting this response because: this is simply not the truthIt is not that difficult to either give me my refund or give me my trailerThe first payment that was issued was for him to purchase the trailer to be delivered to Oregon so that he could work on itHe told me that it would be done in weeks and that once the trailer arrives he would contact me for the second payment to order suppliesHe sent me A text message asking me to wire money to himI asked him what it was for he thought it was for the supplies that needed to be orderedI was not comfortable with the way that he can text business he was out of his timeline as that was weeks into the process I canceled our agreement and asked him to refund my money or allow me to pick up the trailer or sell ithe cannot keep my money and the trailer he needs to refund money or allow me to have the trailer that the first payment was for the shell All communication has been through email with this company as I do not trust them all of their correspondence contradicts itself He keeps referring to *** in Arizona*** is a different person than I amTwo separate contracts two separate ordersI do not know why it is so hard first Scott R*** to understand after telling him multiple times that *** and I are not in business with each otherWhy would *** communicate with me about his trailer Regardless of that *** has told me that his communication with Scott R*** is not as suchHe is also trying to get either his refund or a trailer backScott R*** has not even shown as proof of a trailer not professional at allHe has not sent me the Vin number nothing He also fraudulently filed a complaint against me for collections stating I owned him $12,Which is against the law to file a collections charge that is bogusThe creditor dismissed it after I provided all of the communication between me and Scott R*** And the collection agent requested that Scott R*** give me back the trailerThat is when I started yelling and cussing at him over the phone with the collection agent after he was trying to get $12,from meHe states that he made that claim for supplies and laborBut how could he do labor on a trailer that was not even in his possession on December per his email he sent to me I canceled on December he did not even have the trailer and his possessionThe agreement was to send him the second payment when the trailer arrived to order supplies so him making up that he would purchase $of supplies with his own money is nowhere in the contract and no where was it agreed-upon He keeps referring to the contract yet he's not realizing it does not apply to the situationI can cancel a contract if I feel that the business is unprofessional and not following through on their endHe is to refund the money back or allow me to have the trailer shell that the payment was forHe does not get to keep the trailerIn the contract it states if someone doesn't pay the final bill that the trailer can be sold to recoup the cost of labor Nowhere in that contract does it say he keeps the trailer and the money that was used to purchase the trailerAnd nowhere in the contract does it state that he purchases supplies with his own money and that the customer owes himThat was never the agreement it was always the second payment within purchase supplies that's common senseWhy would a business owner purchased $of supplies with their own money without even talking to the customer for two months? Because it's not true and that's not business He is correct in the fact that I will not return his phone calls because nothing this guy says makes any sense and everything needs to be documented through third-party or email. Sincerely,
*** ***

Complaint: ***I am rejecting this response because: this is simply not the truthIt is not that difficult to either give me my refund or give me my trailerThe first payment that was issued was for him to purchase the trailer to be delivered to Oregon so that he could work on itHe told me that it would be done in weeks and that once the trailer arrives he would contact me for the second payment to order suppliesHe sent me A text message asking me to wire money to himI asked him what it was for he thought it was for the supplies that needed to be orderedI was not comfortable with the way that he can text business he was out of his timeline as that was weeks into the process I canceled our agreement and asked him to refund my money or allow me to pick up the trailer or sell ithe cannot keep my money and the trailer he needs to refund money or allow me to have the trailer that the first payment was for the shell All communication has been through email with this company as I do not trust them all of their correspondence contradicts itself He keeps referring to *** in Arizona*** is a different person than I amTwo separate contracts two separate ordersI do not know why it is so hard first Scott R*** to understand after telling him multiple times that *** and I are not in business with each otherWhy would *** communicate with me about his trailer Regardless of that *** has told me that his communication with Scott R*** is not as suchHe is also trying to get either his refund or a trailer backScott R*** has not even shown as proof of a trailer not professional at allHe has not sent me the Vin number nothing He also fraudulently filed a complaint against me for collections stating I owned him $12,Which is against the law to file a collections charge that is bogusThe creditor dismissed it after I provided all of the communication between me and Scott R*** And the collection agent requested that Scott R*** give me back the trailerThat is when I started yelling and cussing at him over the phone with the collection agent after he was trying to get $12,from meHe states that he made that claim for supplies and laborBut how could he do labor on a trailer that was not even in his possession on December per his email he sent to me I canceled on December he did not even have the trailer and his possessionThe agreement was to send him the second payment when the trailer arrived to order supplies so him making up that he would purchase $of supplies with his own money is nowhere in the contract and no where was it agreed-upon He keeps referring to the contract yet he's not realizing it does not apply to the situationI can cancel a contract if I feel that the business is unprofessional and not following through on their endHe is to refund the money back or allow me to have the trailer shell that the payment was forHe does not get to keep the trailerIn the contract it states if someone doesn't pay the final bill that the trailer can be sold to recoup the cost of labor Nowhere in that contract does it say he keeps the trailer and the money that was used to purchase the trailerAnd nowhere in the contract does it state that he purchases supplies with his own money and that the customer owes himThat was never the agreement it was always the second payment within purchase supplies that's common senseWhy would a business owner purchased $of supplies with their own money without even talking to the customer for two months? Because it's not true and that's not business He is correct in the fact that I will not return his phone calls because nothing this guy says makes any sense and everything needs to be documented through third-party or email. Sincerely,
*** ***

*** *** AND *** *** ORDER CUSTOM THEY PAID 1/DOWN SO I ORDER THERE TRAILERS IT TOOK ABOUT WEEKS TO GET THE TRAILERS I TRIED TO GET IN CONTACT WITH *** TO GET PAYMENT # FOR
ALL MATERIAL SHE WOULD NOT CALL ME BACK ALMOST WEEKS ONCE I DID GET A HOLD OF HER SHE TOLD ME SHE DOES NOT WANT THE TRAILER AND WANTS HER MONEY BACK I TOLD HER SHE NEED TO LOOK AT HER CONTRACT AND WE TALK ABOUT WHAT WE CAN DO SHE DID NOT WANT TO FOLLOW THE CONTRACT SHE STARTED TO YELL AND SCREAM ALL SHE WANT ME TO DO IS GIVE HER BACK TO HER NOW
SO I NOW I GOT THE COST OF TRAILER AND MATERIALS SHE TOLD ME IT MY PROBLEM NOT HERS THERE WAS NO SET DATE ON FINSHING THE TRAILER JUST THEY LIKE TO HAVE IT BY CHRISTMAS WITCH WE WOULD HAVE BEEN DONE IF SHE HAD FOLLOW HER CONTRACT WITH US ARE WEB SITE WORKS FIND WWW.foodcartsgalore.com she was saying we never call her with a up date we were talking with *** once a week we did not know that he was not giving her the up dates

*** *** ? AND *** *** ? ORDER ? CUSTOM THEY ? PAID 1/DOWN ? ? SO I ORDER THERE TRAILERS ? IT TOOK ? ABOUT WEEKS TO GET THE TRAILERS ? I ? TRIED TO GET ? IN CONTACT WITH ? *** ? TO ? GET ? PAYMENT #? FOR
? ALL MATERIAL ? SHE WOULD NOT CALL ME BACK ? ALMOST ? WEEKS ? ONCE ? I DID GET ? A HOLD OF HER ? SHE TOLD ? ME SHE DOES NOT WANT THE TRAILER ? AND WANTS HER MONEY ? BACK ? I TOLD HER ? SHE ? NEED TO LOOK AT HER ? CONTRACT ? AND WE TALK ABOUT ? WHAT WE ? CAN ? DO ? SHE DID NOT WANT TO ? FOLLOW THE ? CONTRACT ? SHE STARTED ? TO YELL ? AND SCREAM ? ALL SHE WANT ME TO ? DO IS GIVE HER BACK TO HER ? NOW?
? SO I NOW I GOT ? THE COST OF ? TRAILER AND MATERIALS ? SHE TOLD ME IT ? MY PROBLEM NOT HERS ? THERE WAS NO ? SET ? DATE ON FINSHING THE TRAILER ? JUST THEY LIKE TO HAVE IT BY CHRISTMAS ? WITCH ? WE WOULD HAVE BEEN DONE ? IF SHE ? HAD ? FOLLOW HER CONTRACT ? WITH US ? ARE WEB SITE WORKS ? FIND ? WWW.foodcartsgalore.com? she was ? saying we never ? call her with a up date ? we ? were talking with *** ? once ? a week ? we ? did not know that he ? was not giving her the up ? dates ?

ON 1/12/? *** *** came to ask us to build him a custom food trailer ? built ? we told MR *** we canSo we when throw what ? he need the bid came to he said that he did not have that ? much So we talk about it cut out some stuff ? to get price down to
were he could do it ? witch was We gave MR *** all are paper work ? are contrat states that we got ? week build time ? and final payments ? are certified checks .We were just at week building Mr ? *** trailer but it should have ? taken longer do to Mr *** ? call week ? later ask if he ? could ? add a window ? I call the factory to see if we could get it done ? they told me ? yes ? so I call Mr *** ? we could do it ? he told me they wanted it center of the trailer on left side so that were we had them place .After that I told him ? by add the other window ? we would only charge him for part ? and no labor for the other window he said ? ok ? ? Then once it was done ? Mr *** did not want ? to pay for the window that he ask for total ? cost ? Do to there ? floor plan we had ? to order custom glass window ? it takes today to get ? the ? window ? once ? we get ? it in Mr *** can ? come pick it up MR *** sent us ? a floor on 1/21/showing the window in different location then were he told us ? to have the place ? I ? call him ? Mr *** ? said he be down to see ? never ? came down days later his wife ? can down to look at it she redid the floor plan ? to make it work ? and it was much better this ? way

ON 1/12/2016  [redacted] came to ask us to build him a custom food trailer  built  we told MR [redacted] we can. So we when throw what  he need the bid came to 20775.00 he said that he did not have that  much . So we talk about it cut out some stuff  to get price down to...

were he could do it  witch was 17635.00 . We gave MR [redacted] all are paper work  are contrat states that we got  4 week build time  and final payments  are certified checks .We were just at 4 week building Mr  [redacted] trailer but it should have  taken longer do to Mr [redacted]  call week  later ask if he  could  add a window   I call the factory to see if we could get it done   they told me  yes   so I call Mr [redacted]  we could do it  he told me they wanted it center of the trailer on left side so that were we had them place .After that I told him  by add the other window  we would only charge him for part  and no labor for the other window he said  ok  .  Then once it was done  Mr [redacted] did not want  to pay for the window that he ask for total  cost 625.00 .  Do to there  floor plan we had  to order custom glass window   it takes 7 to10 day to get  the  window  once  we get  it in Mr [redacted] can  come pick it up . MR [redacted] sent us  a floor on 1/21/2016 showing the window in different location then were he told us  to have the place  i  call him  Mr [redacted]  said he be down to see  never  came down 2 days later his wife  can down to look at it she redid the floor plan  to make it work  and it was much better this  way .