Ross Fitchner Home Repairs

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,24 Hour Fitness Worldwide, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Date Sent: 9/25/2015 3:29:44 PMRevdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. In addition to the comment. I would also like to add that the [redacted] now super sport 24 hour fitness has contacted me and we did speak. The conversation was about my complaint about not being grandfathered in. The branch manager at the [redacted] branch claim that from his record that the gym that is nearby my home which I frequently visit an they now have change the gym to a super sport which I am currently not grandfathered in. They are saying that I have not been to that gym in 2 years. Which I told him that he is lying and he says that is what his record says. This is what his record shows, I am a fit person, and I frequently go to the gym 6 days a week and I like to shower every day before work, so not showering after a gym session before work for 2 years... Ok, I feel that I might have to get a lawyer involved at this point since they are in control of who checks in an out of there system which leaves me speechless and out of my hand as a customer...Regards,[redacted]

Dear Mr. [redacted]Our records indicate that your concern has been resolved by our office.  Should you have any further questions, please let us know. Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear[redacted]
Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The voicemail your corporate employee left me gave a wrong number. The number she gave in the voicemail goes to a Toyota customer support line.
Please send me the number to call again, either through this messaging system or through another phone call tomorrow.

Dear [redacted]
We have received a copy of your comments filed with the Better
Business...

Bureau and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]We are sorry to hear that the several attempts made by the local Club and District Manager to reach regarding your concern were not successful.  As such, a Member Care Specialist from our office attempted to contact you today in order to follow up but received your voicemail. At your earliest convenience, please return their call for further assistance.We look forward to hearing from you soon.Yours in Fitness,24 Hour Fitness Corporate

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been resolved by our
office.  Should you have any further
questions or concerns, please let us know.
We  wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately, we are still unable to reach you in follow up to your comments provided to the Revdex.com. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local General Manager, as well as our Member Care Specialist. 
Please note that your account reflects as current with payment in our system. Your next automatic monthly dues deduction is scheduled for 11/25/16.
Should you have any questions, please let us know.
Promoting Health and Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]
We have received a copy of your comments that were filed with the...

RevDex.com and sincerely apologize for any inconvenience that this may
have caused.
24 Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possible. We sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities.
Our records indicate that your concern has since been addressed by our
office.  Should you have any further
questions or concerns, please let us know.
We wish
you continued success with your future fitness goals.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for your comment. 24 Hour sales associates were marketing this membership as a lifetime membership. It is bad business practice to sell a false lifetime membership. This is why so many members are outraged.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  After months of the 24 hour fitness national office  not dealing with the horrific customer service they finally only after I filed this Revdex.com complaint and [redacted] was assigned from socialfit  side a customer response team member in California who promised five times to send me an email apology and compensation and more further assured to follow in writing whoch never happened.... another let down by the national side this never happened. late last friday in late afternoon [redacted] called and he said he was a brand new regional manager for  my area in Frisco region and  also promised to send me an email with itemizing the apology, assuring me my account was fine and also that of my wife, promising  compensation, and more and that he had a telephone meeting with someone in national named [redacted] or something like that and that by Monday I would have my email apology and further as I mentioned and  this NEVER happened. There has been no solution and 24 hour fitnness has done nothing but dragg their feet and say  and promise and then do nothing for many months including  recently.......  causing me wasted time, lost work compensation by spending hours on this, added stress and  terrible feelings about  the lack of integrity.. I wish to press this complaint on and am looking into contacting your California Att gen but the fact that you were told it was resolved  shows how dishonest they are.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A member of 24 hour Fitness customer service contacted me via telephone earlier this month and attempted to justify the fee increase without showing references to the signed agreement provisions that allow for such increases.  She told me that the agreement allowed it and that she would be sending me a copy of the contract highlighting the provision that permitted such fee increases.  However, I have yet to receive anything.  As for as I am concerned 24 Hour Fitness has done nothing to address my concern and the dispute remains open until they show me where in the agreement the increase is allowed or they correct the fees and stop any further increases.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear [redacted]Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.
Yours in Fitness,
24 Hour Fitness Corporate Office

Dear [redacted]We have placed another follow up call to your phone number provided. Unfortunately we were unable to reach you to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.Thank you,Promoting Health and Fitness,24 Hour Fitness Corporate Office

Dear [redacted]
Unfortunately, we are unable to reach you by phone to discuss this matter.  At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.
We thank
you in advance for...

your patience while resolving this matter
and look forward to hearing from you soon.
Promoting Health and Fitness, 24 Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No solution or any serious reply  to my legitimate request what so ever.Regards,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.THERE WAS NO OFFER OTHER THAN FOR ME TO PAY THE NORMAL RETAIL UPGRADE RATE TO USE THIS CLUB.The local manager did contact me and told me the same thing I was told by the customer service representative when I called them.  She advised me she could not offer me a grandfather membership t the one club and that I should take my issue up with the customer service representative who made me the offer.  When I told her I asked if I could speak with him or his supervisor I was told that was not possible.  The customer service representative even said there was no one higher in the corporate office I could speak with.  I wrote this to the Revdex.com is my last response and 24 hour fitness is just giving me and the Revdex.com a runaround.Regards,[redacted]