Ross Fitchner Home Repairs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
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04-23-
I have accepted hour fitness Corporate resolution. Attached is the Voicemail resolution that was proposed. "I gladly accept." But if I get another bill for an increase of annual dues for 2017,2018, etc, I will keep generating complaints on my behalf for the same reason
Thanks
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did not callThere is no contact name or number in their communication so we can call back
Regards,*** ***

Dear *** ***
Our records indicate that your concern has been addressed by
our
office. Should you have any further
questions, please let us know
We thank you for being a member and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear MrVan ***,Our records indicate that the General Manager of your local club has attempted to reach you by phone; however they are unable to speak with you regrading this matter.
",sans-serif">At your earliest convenience, we ask that you contact the
local General Manager by calling the phone number provided in their voicemail so they may assist you
We apologize for any inconvenience
that this may have caused and look forward to speaking with you soon!
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
We have received a copy of your comments that were filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of
satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been addressed by the local Club Manager. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
We have received a copy of your comments filed with the RevDex.com and sincerely apologize for any inconvenience that this may
have caused
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
Once again, we apologize for any inconvenience that this may have caused and wish
you continued success with your future fitness endeavors
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms* ***
Our records indicate that your concern has since been addressed by our
office. Should you have any further
questions, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards, here is my number *** *** *** (and I did receive the phone call, and when I called back, no one responded when I left the message)
*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness
Hour Fitness Corporate Office

Dear ***Our records indicate that you were contacted by a Member Care Specialist from our office on 10/27/However, we were unable to reach you to discuss this matterAt your earliest convenience, please contact our office by calling the phone number provided in our voicemail.We look forward
to speaking with you soon.Promoting Health and Fitness,Hour Fitness Worldwide, Inc

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number
provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear ***,Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is a shame that I had to chase the business down for months to get them to correct their error, and that, even when would say by phone that the error was corrected, still refused to provide the resolution in writing.
After weeks of prodding by me and dodgy replies and non-compliance from their location's manager, they did, finally, send an email with the new terms, but have refused to revise the contract or issue a new one -- both clearly within their ability.
I retain the email in my records and hope that, next January, the annual fee will not be applied and it will not be necessary to go through this entire process all over again. The way this "resolution" has gone leaves no comfort that the same erroneous billing will not occur again
Until then, I can hardly call all this fuss and stubborn refusal to be decent and serve the customer "acceptable."Regards,*** ***

Dear*** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know.Sincerely,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Yes I spoke with the manager and asked him to look at the security footage or talk to the management on duty of the last date I was in the facility after that I was told it's all new employees and there is no security footageI apologize by all means if hour as a whole did not received my notice to cancel but I did do my duty and tell the manager and front desk I wanted to cancel my membership due to people shooting up steroids in the changing room and not wanting to place my self in that environment
I trusted hour and didn't even think about it until my card might have been jeopardized at holiday season so I looked to make sure there is no fraudulent charges after being contacted by my bank and I noticed this hour fitness still charging meSo I immediately contacted hour fitnessI was offered half of a refundThat is not acceptable I want A full refundIf not I will be forced to pursue other legal actions.Regards,*** ***