Roseburg Community Cars

MR[redacted] HAS NEVER CONTACTED US SINCE HE PURCHASED CHRYSLER ON 5/5/ALL VEHICLES ARE SOLD AS-IS, HE WAS OFFERED A WARRANTY, DECLINED, SAID HIS SON WAS A MECHANIC AND OKAYED THE CAR PRIOR TO THE PURCHASENO DECEPTION, WE OFFER EVERY CUSTOMER THE OPPORTUNITY TO TAKE ANY VEHICLE TO A MECHANIC PRIOR TO PURCHASESEE ATTCHED FORMS

Complaint: [redacted] 'Exrended Warranty' was actually not an option upon purchase via lenderCorrecting situation in"Good Faith" would be realizing the vehicle has all the bells and whistles which can cause a week or two delay in realization of any "issue" of performance in the modules as a customer can be adapting to the new rideHowever, with the Holidays and already being pushed with the mechanics schedule- BOTH LITHIA AND DOUGS AUTO we were delayed significantlyFound the problem and Mr P [redacted] has yet to understand thisHe does not care for the communityHe does not care about his customersThis company only cares about their pocketbook

Vehicle was purchased on 10/21/The first time I heard of any issue's was on 1/4/The recall is Ford Manufacture recall, we are not affiliated with themWe do pull CarFax/ Auto Checks, to try and get the most informationThe recall was done by Ford at no cost to the customerThe vehicle
was sold AS-IS, we did offer the customer an extended Warranty which they declinedwe offer them do to the nature of vehicles, even the new vehicles can all of a sudden have issue'sWe care deeply about our community and it's safety and in no way did anything negligentWe tried to offer assistance (GoodWill) but the customer refusedWe consider this matter closed

MR.*** *** HAS NEVER CONTACTED US SINCE HE PURCHASED CHRYSLER ON 5/5/ALL VEHICLES ARE SOLD AS-IS, HE WAS OFFERED A WARRANTY, DECLINED, SAID HIS SON WAS A MECHANIC AND OKAYED THE CAR PRIOR TO THE PURCHASENO DECEPTION, WE OFFER EVERY CUSTOMER THE OPPORTUNITY TO TAKE ANY VEHICLE
TO A MECHANIC PRIOR TO PURCHASESEE ATTCHED FORMS

Complaint: ***'Exrended Warranty' was actually not an option upon purchase via lenderCorrecting situation in"Good Faith" would be realizing the vehicle has all the bells and whistles which can cause a week or two delay in realization of any "issue" of performance in the modules as a customer can be adapting to the new rideHowever, with the Holidays and already being pushed with the mechanics schedule- BOTH LITHIA AND DOUGS AUTO we were delayed significantlyFound the problem and Mr P*** has yet to understand thisHe does not care for the communityHe does not care about his customersThis company only cares about their pocketbook.

MR.[redacted] HAS NEVER CONTACTED US SINCE HE PURCHASED 2002 CHRYSLER 300 ON 5/5/2017 ALL VEHICLES ARE SOLD AS-IS, HE WAS OFFERED A WARRANTY, DECLINED, SAID HIS SON WAS A MECHANIC AND OKAYED THE CAR PRIOR TO THE PURCHASE. NO DECEPTION, WE OFFER EVERY CUSTOMER THE OPPORTUNITY TO TAKE ANY VEHICLE...

TO A MECHANIC PRIOR TO PURCHASE. SEE ATTCHED FORMS.

Complaint: [redacted]'Exrended Warranty' was actually not an option upon purchase via lender. Correcting situation in"Good Faith" would be realizing the vehicle has all the bells and whistles which can cause a week or two delay in realization of any "issue" of performance in the modules as a customer can be adapting to the new ride. However, with the Holidays and already being pushed with the mechanics schedule- BOTH LITHIA AND DOUGS AUTO we were delayed significantly. Found the problem and Mr P[redacted] has yet to understand this. He does not care for the community. He does not care about his customers. This company only cares about their pocketbook.