Initial Business Response /* (1000, 7, 2014/05/06) */
We went out and met with the clientAs the client's warranty expresses unless maintained or opened and closed by Rosebrook, all warranties to the pool shell, underground plumbing and plaster at this juncture are voided by the clientWe
went out as courtesy and good nature to rectify the situation and perform necessary repairsThe client expressed they were very appreciative
Initial Consumer Rebuttal /* (2000, 9, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was very nice of Rosebrook Pools to come out and begin the handling of this issueDue to the problem not being an opening or closing issue, but rather a problem with severe cracks in the plaster and concrete, it was evident that something needed to be doneOur pool looked like a large spider web of deep cracks which were leaking at a fast rateRosebrook Pools sent a plaster maintenance gentleman to our home who re-plastered all the cracks, as a temporary fixFor now the leaking has stopped and our pool is holding the water nicelyThis shows evidence that the leaking was certainly occurring through those cracksThey have agreed to come back to our home to further assess the situation and come up with a more permanent fix, as the concrete behind the plaster is clearly cracked and causing the leakageThank you to Rosebrook Pools for standing by your product and agreeing to further fix the situation as the culprit cracks become evidentWe will be able to see more clearly after another winter season which cracks have reopened, when the pool cover is taken off in the spring after the winter season
Initial Business Response /* (1000, 7, 2014/05/06) */
We went out and met with the clientAs the client's warranty expresses unless maintained or opened and closed by Rosebrook, all warranties to the pool shell, underground plumbing and plaster at this juncture are voided by the clientWe
went out as courtesy and good nature to rectify the situation and perform necessary repairsThe client expressed they were very appreciative
Initial Consumer Rebuttal /* (2000, 9, 2014/05/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was very nice of Rosebrook Pools to come out and begin the handling of this issueDue to the problem not being an opening or closing issue, but rather a problem with severe cracks in the plaster and concrete, it was evident that something needed to be doneOur pool looked like a large spider web of deep cracks which were leaking at a fast rateRosebrook Pools sent a plaster maintenance gentleman to our home who re-plastered all the cracks, as a temporary fixFor now the leaking has stopped and our pool is holding the water nicelyThis shows evidence that the leaking was certainly occurring through those cracksThey have agreed to come back to our home to further assess the situation and come up with a more permanent fix, as the concrete behind the plaster is clearly cracked and causing the leakageThank you to Rosebrook Pools for standing by your product and agreeing to further fix the situation as the culprit cracks become evidentWe will be able to see more clearly after another winter season which cracks have reopened, when the pool cover is taken off in the spring after the winter season