Rose Wholesale

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor four items of order [redacted] that you haven't received,we have refunded in full USD41.54(including shipping cost USD14.66)to your [redacted] account.For the above refund, please allow 3-working days for the transaction to appear in your accountWe sincerely sorry that the first delivery waas delayed due to shipping company’s issues.So we have reshipped to you with another shipping company as below:It's in transit now[redacted] 2016-06-16:58:Scanned at: CINCINNATI OH 452352016-06-09:33:Departed warehouse HEBRON KY 410482016-06-09:20:Received at warehouse HEBRON KY 41048The delivery informationcustomers: [redacted] shipping address: [redacted] country: US, phone: [redacted] Tracking number: IB [redacted] shipping method: USEXP,tracking site: http://www.myib.com/tracking/ shipping date: 2016-06-02:03:43,estimated time: 7-business days, sku*quantity:93SYFRSRW [redacted] ,93SYFRSRW [redacted] ,93SYFRSRW [redacted] ,93SYFRSRW [redacted] , If you receive it later, you can keep the itemIt's our gift for you.We are also offering this 10% coupon to thank you for your understanding and support for us.Here is the coupon code: R*10.You can use this coupon as a discount for your next orderIn addition, are you satisfied with the solution? Do you have other problems to be solved?Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor order [redacted] I have checked that you have paid USDfor Standard Shipping.We are sorry for the shipping delay.We are now arranging the refund USDto your [redacted] account.Please allow business hours to appear to your accountFor the parcel, I have checked that it's in transit now.Could you please check it as below: [redacted] SAug 3, 6:31AM ETSecaucus, NJ, US Processed5:AM ETSecaucus, NJ, US Arrival [redacted] eCommerce Facility The delivery informationcustomers: [redacted] shipping address: [redacted] country: US, phone: [redacted] Tracking number: [redacted] shipping method: USEXPHQE,tracking site: http://webtrack.***globalmail.com/ shipping date: [redacted] estimated time: 7-business days, sku*quantity: [redacted] , Could you please help us to wait a little more?If you haven't got it after the shipping date, please feel free to contact us.We are always here to help youSince you are our valuable customer, we are glad to offer you a discount coupon of 13% of prduct value.You can use as a discount for your next purchase on our store.The coupon code is ***The expiry date will be 2016-12-Are you satisfied with the solution? Do you have other problems to be solved?Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

I just want my items I ordered or just refund my money because its been more than business days

Complaint: [redacted] I am rejecting this response because:the amount was dollars not as they claim Sincerely, [redacted]

Dear [redacted] How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help youFor item [redacted] of order HHR [redacted] we are refunding in full USDto your [redacted] account.If you receive it later, you can keep the itemIt's our gift for you.For the above refund, please allow 7-working days for the transaction to appear in your credit card accountFind out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possibleBest Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Only if they mean that I am getting a refund They are extremely dishonest Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Dear [redacted] How are you?We hope you are fine.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.For order [redacted] sent out on Feb.14th, we have refunded in full 24.35USD to your paypal account on Mar.31st.Have you received the refund?Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for you.Since you are our valuable customer, we are glad to offer you a discount coupon of 13% of prduct value.You can use as a discount for your next purchase on our store.The coupon code is RW13.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.We really appreciate your support.Best Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] ,How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you.I have checked that our colleague has offered you the solutionHowever we haven't got your reply, the processing has been delayed.For items in order [redacted] you are not satisfied with the size, we are refunding product value in full USDto your credit card.You can keep the items and don't need to return to us.For the above refund, please allow 7-working days for the transaction to appear in your credit card account.Find out more about our policy see here: [redacted] We have also submitted this size issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible.Best Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear [redacted] We apologize for this situationPlease kindly review our warranty policy here: http://www.rosewholesale.com/m-article-id-16.html In order to offer you the most appropriate solution, could you please indicate to us the following details:1- Please give us the product name or item code indicated on the package or in "My Orders" here: http://user.rosewholesale.com/m-users-a-order_list.htm2- Please send us clear pictures of the item, its item code and size tag.3- In order to help us improve our products in the future, please tell us in more detail the issues with each product, for example is it too big or too small.Note: For not as described cases, the pictures need to display the major discrepancy with the websiteOnce we receive the information above, we will provide you with an effective solutionAt this time, we do lack of staff to answer the phone and the livechat, especially during night time in China where we are located.Please rest assured we are working on this issue to increase our workforce as soon as possible.As for aftersales service, we mainly complete it via the ticket center within hoursWe are striving to improve our customer serivce.Please feel free to let me know if you have further queries please replying to this ticket directlyI will do my best to serve youWe apologize again for any inconvenience causedBest regards,***Rosewholesale Customer Servicehttp://www.Rosewholesale.com

Dear ***, How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order [redacted] and [redacted] that you haven't received, we are... refunding in full USD5.52 and USD11.23 to your credit card account.If you receive it later, you can keep the item. It's our gift for you.For the above refund, please allow 7-14 working days for the transaction to appear in your credit card account.Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards [redacted] Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear *** Thank you for your replyWe sincerely apologize for this delivery issueI have checked that our colleague has offered you the solution via ticket.Could you please check it? Although you haven't purchased the insurance for your order, this time we can specially offer you the below options:Option 1: We are happy to resend a new parcel to you free of charge.Here are our terms and conditions for your reference: http://www.rosewholesale.com/m-article-id-36.htmlWould you please confirm again your shipping address in this format:Consignee Name:Detailed Address:City:State (Province):Postal Code:Country:Phone Number:Option 2: Refund in Full USDto Your Original Payment Account-For credit card refunds, the transaction will appear within 7-business days.The exact length of time is dependent on your card issuing bank.Please kindly inform us of your decision.We look forward to hearing from you soonBest Regards [redacted] Rosewholesale Customer Service [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order ***, after reviewing your case with the courier, it appears the
recipient refused to sign for the package.2017-01-15:27:Rejected/Declined WESTMINSTER CA 92683Please kindly understand that if customer refuse the parcel, the shipping company will not return to us.And they will destroy it due to the high tax. However since you aer our valuable customer, this time we can specially refund in full ***to your original payment account.For the above refund, please allow 7-working days for the transaction to appear in your credit card account. Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear ***, How are you? We hope you are well.We regret any inconvenience or frustration that your experience has caused you.Please rest assured that we are always here to help you. For order *** that you haven't received, we are refunding in full USD
to your *** account.Sometimes the shipping can be delayed by many factors such as local customs.If you receive it later, you can keep the itemIt's our gift for you.For the above refund, please allow working hours for the transaction to appear in your *** account. Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html We have also submitted this issue to the related colleague to improve it.Once again, we sincerely apologize for any inconvenience that may have been caused and we look forward to hearing from you.You are a valued customer, we are committed to providing you with the best service possible. Best Regards***Rosewholesale Customer Servicehttp://www.rosewholesale.com/

Dear ***Thank you so much for your important feedbackAlthough the standard delivery time of Flat Rate Shipping will be around 10-business days after dispatch, there are some external factors which may cause some delayI have followed up your case and our team has solved it for you
in the ticketCan you please send us your reply ? If any question, please email to *** or submit a ticket here:***
Yours sincerely, Rosewholesale.com Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***