Hello, We received a return request from our customer and replied to it within hours with precise return instructionsThe order was placed online through the Sears MarketplaceWe do not know whether the customer tried to reach out to them and encountered difficultiesWe at Rose & Moore responded immediately when notified of the requestWe do our best to be readily available to our customers and make things simple and rightThe customer will be fully refunded if he received a wrong item A first pickup was scheduled and the Bill of Lading provided to both emails we had on fileAs per customer's email the day of the pickup, he missed the schedule timeWe rescheduled the pickup the next available dayWe are now waiting for the item to be returned We would be happy to know if anything could have been done more efficiently or differently on our side, we have never received a complaint, nor have we ever had any return request from a Sears customerWe believe the information given at the Sears shop might have been misleadingUnfortunately this is an online order through the Sears Marketplace and it is not possible to return an item to a Sears shop Best Regards, Mary, Customer Service
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hello, We received a return request from our customer and replied to it within 5 hours with precise...
return instructions. The order was placed online through the Sears Marketplace. We do not know whether the customer tried to reach out to them and encountered difficulties. We at Rose & Moore responded immediately when notified of the request. We do our best to be readily available to our customers and make things simple and right. The customer will be fully refunded if he received a wrong item. A first pickup was scheduled and the Bill of Lading provided to both emails we had on file. As per customer's email the day of the pickup, he missed the schedule time. We rescheduled the pickup the next available day. We are now waiting for the item to be returned. We would be happy to know if anything could have been done more efficiently or differently on our side, we have never received a complaint, nor have we ever had any return request from a Sears customer. We believe the information given at the Sears shop might have been misleading. Unfortunately this is an online order through the Sears Marketplace and it is not possible to return an item to a Sears shop. Best Regards, Mary, Customer Service.
Hello, We received a return request from our customer and replied to it within hours with precise return instructionsThe order was placed online through the Sears MarketplaceWe do not know whether the customer tried to reach out to them and encountered difficultiesWe at Rose & Moore responded immediately when notified of the requestWe do our best to be readily available to our customers and make things simple and rightThe customer will be fully refunded if he received a wrong item A first pickup was scheduled and the Bill of Lading provided to both emails we had on fileAs per customer's email the day of the pickup, he missed the schedule timeWe rescheduled the pickup the next available dayWe are now waiting for the item to be returned We would be happy to know if anything could have been done more efficiently or differently on our side, we have never received a complaint, nor have we ever had any return request from a Sears customerWe believe the information given at the Sears shop might have been misleadingUnfortunately this is an online order through the Sears Marketplace and it is not possible to return an item to a Sears shop Best Regards, Mary, Customer Service
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545; min-height: 14.0px} Hello, We received a return request from our customer and replied to it within 5 hours with precise...
return instructions. The order was placed online through the Sears Marketplace. We do not know whether the customer tried to reach out to them and encountered difficulties. We at Rose & Moore responded immediately when notified of the request. We do our best to be readily available to our customers and make things simple and right. The customer will be fully refunded if he received a wrong item. A first pickup was scheduled and the Bill of Lading provided to both emails we had on file. As per customer's email the day of the pickup, he missed the schedule time. We rescheduled the pickup the next available day. We are now waiting for the item to be returned. We would be happy to know if anything could have been done more efficiently or differently on our side, we have never received a complaint, nor have we ever had any return request from a Sears customer. We believe the information given at the Sears shop might have been misleading. Unfortunately this is an online order through the Sears Marketplace and it is not possible to return an item to a Sears shop. Best Regards, Mary, Customer Service.