Rosa's Cafe and Tortilla Factory LTD

We have reviewed the complaint and we appreciate you taking the time to bring it to our attention that you were not given outstanding customer service "from the heart," which is the foundation that we have built our business on. We are disappointed that we did not meet your expectations.
It is my understanding that you have visited on the phone with our District Manager, *** ***, and she has listened your concerns and is taking action to be ensure the employee in question does a better job of addressing customer needs and concerns in the future.If you have any additional questions, you can contact the following:*** *** *** ** *** *** ***
*** *** *** *** ***
*** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, I spoke with *** over the phone she promised to called me after she will talk with her employee which she never did do at this point I'm not gonna waist more time with this is pretty obvious that not even management care for customer service
Regards,
*** ***