Root Studios-Ottawa

The online app would not process the order I tried to place. So, I ordered the old fashioned way and mailed in my order with a check. Welcome to 2022. I received my order today, it is 445, the office is closed. They printed the wrong poses. It was a frustrating process, but then to receive the wrong poses. That is even more frustrating.

Customer does not provide student names, but I do have two orders shipping to a similar address on 9/The adress we have from the schools for these two students (attending [redacted] Lake South HS) in Lake in the Hills is: [redacted] **.? I suspect the orders were shipped to the incorrect address aboveWe receive our student data directly from the students' schoolsI would be happy to expedite these orders to the correct addressThe customer can contact me directly at [redacted] .I do apologize for the long phone wait time and the timely delay in responding to emailOur volume has been unexpectedly high over the last few weeks and we are working hard to meet all customer demands.? Please include your students' names and any other relevant information you can so I can ship the order appropriately.?

Customer does not provide student names, but I do have two orders shipping to a similar address on 9/The adress we have from the schools for these two students (attending [redacted] Lake South HS) in Lake in the Hills is: [redacted] **I suspect the orders were shipped to the incorrect address aboveWe receive our student data directly from the students' schoolsI would be happy to expedite these orders to the correct addressThe customer can contact me directly at [redacted] .I do apologize for the long phone wait time and the timely delay in responding to emailOur volume has been unexpectedly high over the last few weeks and we are working hard to meet all customer demandsPlease include your students' names and any other relevant information you can so I can ship the order appropriately

Company performed school pictures at our local highschool for of my kidsWe had to pre pay for our picture selection
Both of my checks have been cashed by the company however pictures have not been send to us
tried to contact them twice via e-mail - no reply
tried to call twice - on hold for over minutes - no person actually picking up the phone to discuss this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much The pictures were excellent and I'm excited to have access to them
Sincerely,
*** ***

I ordered a digital download of my daughter's Senior pictures as part of a package I assumed that a digital download would include all the pictures taken Instead I received just the digital images that I had already ordered as prints I believe this is deceptive advertising I have had several other people look at Root's advertising and they agreed with my interpretation

After reviewing the customer's issue, I agree with the customer -- if they are ordering our Elite package, the digital download included in the package should be the same product as the stand-alone digital download product (which includes all the images)I've had our customer service department
contact the parent and inform her that she will be receiving a digital download that includes all the images from the student's sessionWe're changing this product for everyone as of today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much The pictures were excellent and I'm excited to have access to them
Sincerely,
*** ***

Customer does not provide student names, but I do have two orders shipping to a similar address on 9/The adress we have from the schools for these two students (attending *** Lake South HS) in Lake in the Hills is:* *** *** **. I suspect the orders were shipped to the incorrect
address aboveWe receive our student data directly from the students' schoolsI would be happy to expedite these orders to the correct addressThe customer can contact me directly at ***.I do apologize for the long phone wait time and the timely delay in responding to emailOur volume has been unexpectedly high over the last few weeks and we are working hard to meet all customer demands. Please include your students' names and any other relevant information you can so I can ship the order appropriately.

After reviewing the customer's issue, I agree with the customer -- if they are ordering our Elite package, the digital download included in the package should be the same product as the stand-alone digital download product (which includes all the images)I've had our customer service department
contact the parent and inform her that she will be receiving a digital download that includes all the images from the student's sessionWe're changing this product for everyone as of today

Customer does not provide student names, but I do have two orders shipping to a similar address on 9/8. The adress we have from the schools for these two students (attending [redacted] Lake South HS) in Lake in the Hills is:[redacted]. I suspect the orders were shipped to the incorrect...

address above. We receive our student data directly from the students' schools. I would be happy to expedite these orders to the correct address. The customer can contact me directly at [redacted].I do apologize for the long phone wait time and the timely delay in responding to email. Our volume has been unexpectedly high over the last few weeks and we are working hard to meet all customer demands. Please include your students' names and any other relevant information you can so I can ship the order appropriately.