Roomster Corp.

We have received a Revdex.com complaint letter from the *** *** ***He canceled his subscription after scheduled renewal took place (see screenshot “Billing History”), even though he was informed that he has to cancel his subscription before Thursday, August **, to prevent any
future billing.Please click a link below to see Roomster receipt. *** All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenPlease click a link below to see “Payment Screen”. *** When he contacted the Helpdesk account representative provided all the information about why he was charged. We consider this matter is closed. Tell us why here

We do not have any accounts that are linked to *** or to *** *** *. Please, provide us with your full name and email address that is linked to your Roomster account.Thank you

In response to this Revdex.com complaint, We're sorry to hear your complaint, but had you contacted us directly we would have advised you that Roomster is not behind any posting on *** which is a privately held company not a non-for profit. We do not have any
affiliation with *** and do not have control over what Roomster members do or post while on other sitesWe do not post anything on *** or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away!***
Attention affiliates!We will not do business with any affiliates who post on ***.We will not accept any leads that come from ***.We will not pay for any leads that come from ***.If you post on *** your affiliate account will be terminated

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** ***She canceled her subscription after scheduled renewal took place, even thou she was informed
that she has to canceled her subscription before Friday, May **, to prevent any future billing(see screenshot) To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction We consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm not complaining about their services provided I'm complaining about their spamming *** users email and text inboxes with fake"interested" people who link a site that requires signing up and paying for access to view their fake profile This is advertising and marketing abuse
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern:We received a Revdex.com customer complaint letter from user Terra Wilson .She has canceled her subscription after scheduled renewal took place on 4/*/Her statement that she canceled her subscription on 3/**/and received a system error is a lie, as you can see in the file
that we attached, she didn't login to her Roomster account on 3/**/As a courtesy to her we are issuing a pro-rated refund of her last transaction.We consider this matter is closed

The Roomster app was sent to me immediately after I posted a listing for a roommate on *** The trial offer of $for days was offered to continue viewing the app Apparently if you do not cancel within days Roomster charges you $for a monthly package with no warning I continued to be charged for months with no notice even though they had my email address and could easily send notifications my way I finally found out I was being charged after seeing my credit card statement Every roommate contact that was forwarded to me appeared to be a scam I believe these contacts were scams because as soon as I asked for a rental application to be filled out, I never heard from them again Every contact through Roommster had a far fetched story about wanting to rent the place sight unseen and that they wanted to send money right away to secure the room I do not recommend Roommster.com as a sight to find roommates They prey on those who use *** to make legitimate connections

Had you cancel your subscription before Tuesday, July **, all future billing would have ended.We have informed you about automatic renew on three different occasions and you ignored all of them. On your Receipt, that we have sent you on 7/**/10:35:PM to *** *** [***] and that is available at your account and you can access at anytime. ***
We also sent a message to your 24/support page on thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page.” And when you were purchasing a subscription we have this message right on the payment page: Following the end of the initial subscription period you have selected above, your subscription will automatically renew for additional, successive day periods at a rate of $for each day period, unless you elect to cancel your subscriptionTo cancel your subscription click the "Settings" button located under the "Account" tab found on your logged in Roomster home page and then click on the "Subscription" link and choose "Cancel my subscription"If you do not cancel your subscription, we will automatically charge your payment account at the beginning of each of the successive day periods following the end of the applicable Initial subscription periodWe consider this matter is closed. Tell us why here

on /**/3:00:PM *** *** created a subscription with Roomster and absolutely authorized monthly charges of $that could be canceled at any time She agreed to the terms of use twice and we did properly notify herShe contacted our help desk on 7/*/
12:21:that she wanted her money back, we promptly notified her and processed a refund at 7/*/10:31:AMThis matter was resolved before we received a notice from the Revdex.comWe issued a refund of $as a result of our excellent customer serviceThis was a waste of the Revdex.com's time and we consider the matter closed

DO NOT USE THIS SITE! I purchased the day subscription and at no point I was told that I would be charged $the second my days was up! The only phone number available just sends you to an operator saying "*** ** *** *** *** *** *** *** *** * *** ** ***" I tried the *** helpit does not lead you to help, it simply takes you to your profileI also did the refund for which I only am supposed to get $back when I only had the account for days after my days endedComplete crap of a companyI think it is sad that the operator automatically tells you that a refund is available, shows that they are completely aware of the disgusting scam they created

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: As far as I know nothing else can be done even though I am not happy with this because it's just my word against theirs, I didn't save a copy of my emails I sent to them because I never thought that I would have to deal with this on this level But I guess that is why they are not accredited by the Revdex.com and why they have a grade C complaints about this same issue I guess WE all need look more closely whom we re dealing with w/ these online scams My message Roomster.com is that if you had a service that that was worth your tricky billing practices then you wouldn't get all these complaints
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***, makes inaccurate statements to the Revdex.com, We have attached a screenshot of here helpdesk conversation with the 24/customer service agent, we have also sent her a full refund of all $charges equaling 89.95please note that all charges were authorized as part of her
subscription agreement of 4/**/2:45:PMwe have issued the refunds as a courtesy and to further provide excellent customer service. We now consider this matter closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** *** All customer service is done via the helpdeskShe has never contacted us through the HelpdeskWe state on your billing history page when your subscription is being renewed, so that she can end her
subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription. She has never canceled her subscription. As a courtesy to her we have canceled subscription for her and have issued her a full refund of the last transaction We consider this matter is closed

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The email address is ***.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern:We received a Revdex.com customer complaint letter from user *** *** with assigned ID# ***As a courtesy to the client, we have refunded the last transactions of $29.95, even though the premium membership was canceled after the scheduled renewal took place. Refund confirmations:.............Transaction ID: ***Transaction Status: Refund Settlement InformationSettlement Amount: USD (29.95)Settlement Date and Time:**-Nov-2014 *** ***Business Day:**-Nov-2014Batch ID: ***Authorization InformationAuthorization Amount: USD (29.95)Submit Date /Time:**-Nov-2014 *** ***Reference Transaction ID: ***Transaction Type: Refund............Transaction ID: ***Transaction Status: Refund Settlement InformationSettlement Amount: USD (29.95)Settlement Date and Time:**-Nov-2014 *** ***Business Day:**-Nov-2014Batch ID: ***Authorization InformationAuthorization Amount: USD (29.95)Submit Date /Time:**-Nov-*** ***Reference Transaction ID: ***Transaction Type: Refund.........It has been processed.Thank you

Good day!
We received a Revdex.com customer complaint letter from user *** *** with assigned ID ***
As a courtesy to the client, we have refunded the last transaction of $and the initial transaction of $5.95, even though
the premium membership was canceled after the scheduled renewal took place.
Confirmation:
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Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I made the complaint on my *** email ***) I discovered that I purchased the three day ad on my yahoo.com account ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We received a Revdex.com customer complaint letter for user *** *** with assigned ID ***
As a courtesy to the user, we have refunded the transaction of $5.95.
All future billing has ended
Refund
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