Rooms for Less

Customer was in touch with us via email and we responded to her and updated her that a new console has been orderedWe are currently awaiting the arrival of her new piece from the manufacturer so it can be replacedwe have email correspondence with the emails exchanged with hershe was notified of this situationthank you

This product was delivered on monday 06/05/customer received the product in perfect condition and signed for itThanks [redacted]

We have been in touch with the customer, and have informed her that once the replacement for her item has been received, we will gladly replace the item for herThe replacement has been shipped and we are just waiting to receive itWe have informed the customer of this numerous times

We are currently in touch with the customer and are actively helping her resolve the issue.Thank you,

Upon inspection of the living room set last time our service department went out to the customer's home it did not appear that there was in issue with the cushions, however, upon further reviewing of this complaint our service department will go back out to the customer's home and inspect the
product a second time free of charge as a courtesy to the customer, the product will be thoroughly inspected and pictures will be taken and forwarded to the manufacturer because the product is under manufacturer warranty, if the manufacturer determines that the product is defective it will be replacedour service department has attempted to reach the customer by phone and got no response but we will continue our efforts to reach her until we get her problem resolved

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

I haven't heard anything from Rooms for Less. I sent them an email addressed to *** *** asking about the status of my new console and as of this date 7/24/2015, no response

Hello ***, We apologize that you are going through this difficult situation, but as we previously explained to you all of our showrooms, warehouses and trucks are inspected and undergo preventative treatments by a professional company on a monthly basis and we have never had any signs or
traces of an infestation in our ten years of doing business in ohioUnfortunately bed begs can be picked up anywhere and they are attracted to body heat but we can assure you they problem did not originate from our store or our product

This product was delivered on monday 06/05/2017. customer received the product in perfect condition and signed for it. Thanks [redacted]

To Whom it may concern,This claim is being handled by the factory([redacted]), the factory service representative was in touch with the customer and service has been scheduled for the 28th of march. Thanks Management

Customer was in touch with us via email and we responded to her and updated her that a new console has been ordered. We are currently awaiting the arrival of her new piece from the manufacturer so it can be replaced. we have email correspondence with the emails exchanged with her. she was notified...

of this situation. thank you