Roofing & Restoration Services of America, LLC

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***.I received the documents as promisedUp to this point in time their service was excellent and the response to this issue was very timely
Regards,*** ***

First, I would like to thank Mr. [redacted] for his business. He is correct that we failed to deliver the warranty information to him in a timely manner. Not to make excuses, but we had an unexpected resignation of our office manager, and then we had a temporary employee in that spot until we could get...

an experienced manager transferred in there. This all took place over the holidays too. We now have an experienced office manager there. The warranty documents have been prepared today 2/14/18, and will be hand delivered by the salesman tomorrow 2/15/18. We apologize for the delay.