Roof Rx

I do not know where to start! April paid 750.00 just to schedule an appointment. These people us a drone to do a roof inspection then give you an appointment for the end of June. They show up to say we got the inspection wrong, but we need 3778.00 more for nothing just to hold and promise a reschedule which I'm still waiting for. I ask where my money or receipts is for what you did do and nothing. Literally have to threaten to sue or dispute the charges for services not rendered. This business is so poorly run, and to add insult to the clients they take no live calls just texting. If you read this and still use them do not come on here with your 1 star to help when this review is to help someone else not have to endure this horror of a business.

damaged gutter leaf guards and tried to walk away. If I didn't go up on my roof to inspect I never would have known. Had to fight to get them to come back to fix the damage. Roof subsequently leaked and they refuse to fix. Fraudulently notarized a document then filed it at the county on my home. Difficult / almost impossible to work with. Poor workmanship, fraud... find another contractor! I wish I did

Matt from Roof RX was a such a pleasure to work with As a first time home owner we've never had to deal with roofing issues, so we didn't know what to expectRoof RX was referred to us by our Realtor and we can see why she recommends them so highlyThey know what they are doing and they do it rightAlthough the repairs needed on our home were not major they were still completed before the approximated time I appreciated their friendly demeanor and their thorough explanationsMatt and Roof RX went above and beyond to make us feel comfortable and because of that we are very satisfied customersI would absolutely recommend them to anyone that needs roofing repairs

Matt from Roof RX was a such a pleasure to work with.
As a first time home owner we've never had to deal with roofing issues, so we didn't know what to expect. Roof RX was referred to us by our Realtor and we can see why she recommends them so highly. They know what they are doing and they do it right. Although the repairs needed on our home were not major they were still completed before the approximated time.
I appreciated their friendly demeanor and their thorough explanations. Matt and Roof RX went above and beyond to make us feel comfortable and because of that we are very satisfied customers. I would absolutely recommend them to anyone that needs roofing repairs.

I can tell you first hand , roof rx tries there best to be professional. From customer service to tech they work hard at making customers happy.
The problem is they tend to spread themselves out and at times are too backed up because they take on more then they can handle.

Matt from Roof RX was a such a pleasure to work with.

As a first time home owner we've never had to deal with roofing issues, so we didn't know what to expect. Roof RX was referred to us by our Realtor and we can see why she recommends them so highly. They know what they are doing and they do it right. Although the repairs needed on our home were not major they were still completed before the approximated time.

I appreciated their friendly demeanor and their thorough explanations. Matt and Roof RX went above and beyond to make us feel comfortable and because of that we are very satisfied customers. I would absolutely recommend them to anyone that needs roofing repairs.

Review: RoofRX performed a roof inspection on our house without our permission. The inspector walked on our roof and moved roof tiles.

Our house was in escrow to be sold. The potential buyer for our house scheduled a roof inspection with Roof RX. The roofing company came out to our house, which is tenant occupied, and performed an unauthorized roof inspection. The potential buyer of the house was the only person present during the inspection. The potential buyer instructed the roofing inspectors not to bother the tenants. The roofing company did not received permission from us, the homeowners, or the listing real estate agent before performing the inspection. The only name on the work order was that of the buyer. Both the potential buyer and the roof contractors were trespassing on our property. The two roofing inspectors walked all over our 30 year old tile roof without our permission. They took multiple pictures of themselves standing on the roof. The inspectors removed several tiles from the roof to expose the paper below to take pictures for the potential buyer. This is not permitted. The roofing inspectors filed a report stating that we had several active leaks in our roof. There is no evidence that we have any leaks in our roof. All of the cracked tiles had been treated and were not leaking. A home inspection was performed the week before and no evidence of any leaks was found.Desired Settlement: The roofing company walked all over our roof and possibly damaged multiple tiles and the paper underneath. We will not know how much damage was caused until it rains again. I want the roofing company to replace all the paper under the tiles over the entire roof and replace any cracked tiles. It is not possible to inspect the roof to determine how many holes were made in the paper below the tiles. An independent roofing inspector then needs to inspect the roof to ensure that all tiles are repai

Business

Response:

Please see a copy of the email below from the sellers agent [redacted] to [redacted] (potential buyer)

That we did have permission to inspect the roof.

From: [redacted] ###-###-#### <[redacted]@thepremiercoastalrealty.com>

To: [redacted] <[redacted]@yahoo.com>

Sent: Thursday, August 21, 2014 6:42 PM

Subject: Re: RR for [redacted] house - roof

[redacted]:

No problem with me or the sellers. As long as the roofer can inspect the roof without going into the house. Because the husband [redacted] was not happy after I told him we need to get in to do the appraisal tomorrow, He said:" this is too much". he is trying to minimize the intrusion for the newborn baby. I need to get in tomorrow and I did tell him apraiser will be the last time we need to go into the house and maybe with repairs. [redacted] is very nice. Anyway, if you can get someone out tomorrow at 9:30, then we can go in with the appriaser. Otherwise since [redacted] has many pics of the attic, the roofer knows exactly where to look. The owners are still trying to find the roof repair receipt since they moved and packed away.

Thanks,

[redacted],GRI,CNE

Broker/REALTOR®

BRE Lic.# [redacted]

Premier Coastal Realty Inc.

USA ###-###-####

China [redacted]

Roof RX San Diego

###-###-####