Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The response said it was peak season and that was the reason for delay? I ordered my windows and paid $dollars as down payment for the windows on May 15, ? The sales person promised delivery in 6-weeks? Now they have said installation is 9-1-? Maybe it ? will happen I sure hope so, as this delay has cost me several months rent? Nothing was ever said about peak season? I think waiting three and a half months for windows promised in weeks is not resolving the problem? Future customers need to be told the truth about wait timeNo one ever contacted me that it would be longer than 6-weeks, when I did call I was told they were on the truck, which now I know was a lieI do not believe the reason is peak season from May 15, till Sept 1, Please keep my complaint as UNRESOLVED Regards, [redacted] ? ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
We are very sorry about any inconvenience this may have causedWe had the installation scheduled and we showed up and he canceled at the doorOur policy is you have days after signing the contractsWe can’t cancel after the custom made window has arrived alreadyWe can keep the window and the deposit or we can install and collect the balancePlease let us know what the next step isThank you!! [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
This issue has not been resolved ? ? They have never called me back when I made my complaint to schedule a time to meet with me? The widows according to the installer were not going to fit properly and they were not the tempered glass that they were suppose to be for the safety of my children? Esthetically the kitchen cottage window would not of been what I was promised by the salesman? It was a botched job and I'm not using them for new windows.?
We are so sorry this situation occurredWe did have some time issues due to the holidays and weather throughout December and JanuaryThe customer called and canceled then the installation manager called her to reinstate the job and she agreed to start overWe reordered the material and tried to schedule the job and again it was canceledWe issued the customer a check and she should have it within a few daysAgain, we are very sorry this happened!? [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I never received a post card? There was never a follow up phone call ? They have made no effort to rectify the issue at hand?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company made NO effort to communicate with me until after the installation happened. The bottom line is that they promised a product in a period of time, and took 2-times as long as they promised to deliver. Their responses to my complaint reflect their general attitude toward customers - they have your money and feel that they don't owe you any customer service. They were unwilling to return my calls and could not answer questions about why the delays were happening. No adjustments or compensation was provided to make up for their inability to meet the terms of their contractThe installer did a good job (but of course he is an independent contractor). One of the windows has a small bubble in it that we noticed when we cleaned the glass the day following the installation.In the end, I wish I had gone with a local installer and cannot recommend Window World to anyone.Regards, [redacted] ***
we are very sorry to hear thisWe apologize for the problem.I will get with the owner and see what can be doneI was told when [redacted] went out to the job that he fixed the gutterIt was clogged and he cleared the obstructionI will call Mr [redacted] and see what needs to be done to the job now. [redacted]
First off I would like to apologize for any inconvenience this may have causedWe are in the middle of peak season and are very busyAfter investigating the matter we do have Mrs [redacted] scheduled for installation on 9/1/Again I do apologize for any inconvenience the delay has causedIf you have any questions please give me a call. Sincerely, [redacted] Window World Office Manager [redacted]
First off I would like to apologize for any inconvenience that this may have caused Mrand Mrs***We are the middle of our peak season rite now and orders are taking longer than we anticipatedAll of our windows are custom made at our manufacturing plant plant and shipped to any of our over Window World locationsThe time between when a order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksEntry doors/laminate windows can take up to weeksAt that point we will call to set an installation dateHolidays, back orders and inclement weather may cause the arrival/installation date to be pushed out furtherWhile errors are few, unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementThis was discussed with the ***'s and signed off on by Mr [redacted] on 6/5/when he met with [redacted] to order the windowsAgain I apologize for the any inconvenience that this has caused
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below The response said it was peak season and that was the reason for delay? I ordered my windows and paid $dollars as down payment for the windows on May 15, ? The sales person promised delivery in 6-weeks? Now they have said installation is 9-1-? Maybe it ? will happen I sure hope so, as this delay has cost me several months rent? Nothing was ever said about peak season? I think waiting three and a half months for windows promised in weeks is not resolving the problem? Future customers need to be told the truth about wait timeNo one ever contacted me that it would be longer than 6-weeks, when I did call I was told they were on the truck, which now I know was a lieI do not believe the reason is peak season from May 15, till Sept 1, Please keep my complaint as UNRESOLVED Regards, [redacted] ? ?
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
We are very sorry about any inconvenience this may have causedWe had the installation scheduled and we showed up and he canceled at the doorOur policy is you have days after signing the contractsWe can’t cancel after the custom made window has arrived alreadyWe can keep the window and the deposit or we can install and collect the balancePlease let us know what the next step isThank you!! [redacted] ?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
To whom it may concern? This as all been resolved ? thanks [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ?
This issue has not been resolved ? ? They have never called me back when I made my complaint to schedule a time to meet with me? The widows according to the installer were not going to fit properly and they were not the tempered glass that they were suppose to be for the safety of my children? Esthetically the kitchen cottage window would not of been what I was promised by the salesman? It was a botched job and I'm not using them for new windows.?
We are so sorry this situation occurredWe did have some time issues due to the holidays and weather throughout December and JanuaryThe customer called and canceled then the installation manager called her to reinstate the job and she agreed to start overWe reordered the material and tried to schedule the job and again it was canceledWe issued the customer a check and she should have it within a few daysAgain, we are very sorry this happened!? [redacted]
Sorry for the inconvenience, we have called her many times to scheduleThe proper parts were ordered and this issue will be resolved soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below Regards, [redacted] I never received a post card? There was never a follow up phone call ? They have made no effort to rectify the issue at hand?
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company made NO effort to communicate with me until after the installation happened. The bottom line is that they promised a product in a period of time, and took 2-times as long as they promised to deliver. Their responses to my complaint reflect their general attitude toward customers - they have your money and feel that they don't owe you any customer service. They were unwilling to return my calls and could not answer questions about why the delays were happening. No adjustments or compensation was provided to make up for their inability to meet the terms of their contractThe installer did a good job (but of course he is an independent contractor). One of the windows has a small bubble in it that we noticed when we cleaned the glass the day following the installation.In the end, I wish I had gone with a local installer and cannot recommend Window World to anyone.Regards, [redacted] ***
we are very sorry to hear thisWe apologize for the problem.I will get with the owner and see what can be doneI was told when [redacted] went out to the job that he fixed the gutterIt was clogged and he cleared the obstructionI will call Mr [redacted] and see what needs to be done to the job now. [redacted]
To whom it may concern, This issue has been resolvedWe are sorry for the delay. Thank You [redacted] ***
First off I would like to apologize for any inconvenience this may have causedWe are in the middle of peak season and are very busyAfter investigating the matter we do have Mrs [redacted] scheduled for installation on 9/1/Again I do apologize for any inconvenience the delay has causedIf you have any questions please give me a call. Sincerely, [redacted] Window World Office Manager [redacted]
First off I would like to apologize for any inconvenience that this may have caused Mrand Mrs***We are the middle of our peak season rite now and orders are taking longer than we anticipatedAll of our windows are custom made at our manufacturing plant plant and shipped to any of our over Window World locationsThe time between when a order is placed and when the windows are ready to be installed, though not guaranteed is typically up to weeksEntry doors/laminate windows can take up to weeksAt that point we will call to set an installation dateHolidays, back orders and inclement weather may cause the arrival/installation date to be pushed out furtherWhile errors are few, unforeseen conditions such as human error, factory error, warranty issues, weather, etcThese issues are not subject to discount or reimbursementThis was discussed with the ***'s and signed off on by Mr [redacted] on 6/5/when he met with [redacted] to order the windowsAgain I apologize for the any inconvenience that this has caused