Ron Carter Cadillac, Hyundai, Genesis

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have attempted to call but have not received a call backThe cookie cutter message/response from their representative does not portray the experience of a lot of customersI paid for a service yet received less than subpar serviceAgain I am waiting for the refund of my service plan

Thank you for your feedback we appreciate your having shopped with usWe take our customer's concerns seriouslyRon Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeOn our website, each vehicle’s detail page fully explains how our prices are determined and breaks down all discounts and rebates in great detailOn all inquiries we ask our sales team to explain that the price shown is “after all rebates and discounts”If we did not do this, we apologizeYes, some rebates you must qualify for, others notIn regards to the dealer installed features not being on the vehicle that you selected, you are absolutely correct, we should have sold you the vehicle without any “add-ons”As discussed during your most recent visit with us, we would be happy to sell you vehicle with no installed features at the advertised priceIf you would like to pursue this offer, please contact our General Manager, [redacted] , directly at [redacted] Again, we appreciate your having visited with us and apologize for any inconvenienceSincerely, [redacted]

Mr [redacted] Thank you for your feedback we appreciate your having shopped with usWe take our customer's concerns seriously Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time On our website, each vehicle’s detail page fully explains how our prices are determined and breaks down all discounts and rebates in great detailOn all inquiries we ask our sales team to explain that the price shown is “after all rebates and discounts”If we did not do this, we apologizeYes, some rebates you must qualify for, others not In regards to the dealer installed features not being on the vehicle that you selected, you are absolutely correct, we should have sold you the vehicle without any “add-ons”That being said, we would be happy to sell you vehicle with no installed features and apply all discounts and rebates that you qualify for If you would like to pursue this offer, please contact our General Manager, [redacted] , directly at [redacted] Again, we appreciate your having visited with us and apologize for any inconvenience Sincerely, Ron Carter Hyundai Advertised a price for a new vehicle on their webpage, which was a significant discount, called dealer to verify that was the actual price, they confirmed it was.I drove out to Ron Carter Hyundai and spoke with a salesman who proceeded to tell me the 11, price was actually over 26,and there was no way they could sell me the vehicle for the advertised priceThey added extras to the price that were not even installed or added to the vehicleThe car was actually just off the truck and still had all the transport paperwork and plastic wrapped everything.The dealer is still advertising other vehicles in the same fashion and still no mention on the webpage of conditions or requirements to "qualify" Prefer to be able to purchase the vehicle for what it was advertised

Ms [redacted] ,Thank you for your feedback we appreciate your businessWe take our customer's concerns seriouslyRon Carter Hyundai is the #Hyundai Volume Hyundai Dealership in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeOne of our managers should have already reached to you to make arrangements to make everything rightIf you do not hear from us by end of day Saturday, please email us at [email protected], we apologize for any inconvenience.Ron Carter Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I am not satisfied with this resolution because all the information they are trying to provide now should have been provided at the time of purchased & explained in detail before asking me to sign these documentsKey replacement, dent removal (limited) & some gold pkgand charging me $ [redacted] for some car care items is a rip-offThey know if it had been explained in full no person in their right mind would have bought into itThey take advantage of the unsuspecting person or someone they think is desperateWell, I'm not and will never recommend anyone I know to buy from this dealerSome of the other dealerships must know of their scrupulous ways because they mention their name as soon as they hear of these ridiculous schemes these finance mgrsuse to get businessInformation about my income in obtaining this loan was falsified because [redacted] called for verification of some info that I did not submitThen I find out later that another lender picked up the loanNO, NO, NO unacceptable resolutionThere are exceptions to every ruleThey took my down payment, inflated the purchase price and added a $ [redacted] pkgto this selling price and it's just like getting robbedI don't have to accept this resolution to get the information I should have received at the very beginning if they were reputable about what they sell Regards,

ZERO STARS! Seriously stay away, do yourself a favorEveryone I spoke to was rude and cockyI only purchased my Hyundai from them because of how desperate my situation wasTommy and Mike straight lied to my faceon several occasions while having a huge smile on their faceWhen I went back the next day to pick up some paperwork, Tommy offered to top of the gas before I left, I thought well that's the least they could do after all the [redacted] they fed me the day beforeHe comes back and tells me, "There must be something wrong with it because I filled it up but it doesn't show." Not only do they lie, but he and Mike really treat their customers like they are ***Worst car buying experience everI will NEVER return and highly discourage anyone from going, unless you're into being degraded

Horrible!! They made many promises and the price changed multiple timesThey messed up our walls after the floodA rush job and our home will never be the same

Horrible!! They made many promises and the price changed multiple timesThey messed up our walls after the floodA rush job and our home will never be the same

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

*** ***,
Thank you for your feedback we appreciate your having
shopped with usWe take
our customer's concerns seriously
*** *** *** is the #*** store in the *** areaWe do this by
selling cars to several hundred happy and satisfied customers each monthWhile
we are proud of this fact it does come with challengesWhen regularly selling
over new ***’s and preowned vehicles per month misunderstandings can
and do occur from time to time
On our website, each vehicle’s details page fully explains how our prices are
determined and breaks down all discounts and rebates in great detailIn your
case, we see that you used ***.com, one of our advertising partnersBecause of your concern, we
have updated our disclosure on their pages to include a link to our website disclosure at ***
to create more clarityIt may take a day or so for the link to appear
Thank you for bringing this to our attention and we appreciate your having
visited with us and apologize for any inconvenience
Sincerely,
*** *** ***

*** *** Thank you for sharing your concerns with us
You are certainly entitled to your choice of promotional gift for the period in which you purchased your vehicleWe checked your paperwork and you had selected the gift card as your gift, and have had it waiting for you at the store
since late DecemberAs discussed via phone earlier today, we would be happy to provide the TV prize instead of the gift card and we will order that item tomorrowIt will take up to days for it to arrive here and we will contact you again directly to arrange pick up
In regards to your brother’s referral we have already communicated with him separately
Thank you again for your business
Ron Carter Hyundai

***,
Thank you for taking my call.I am happy to hear that you received your 2nd key and it is functioning properlyAs discussed we are processing your refund which can take 4-weeks.Please contact me directly should you have any additional concerns.Sorry for any inconvenienceChris P***Ron Carter Hyundai***

*** ***,My apologies for the delay and thank you for verifying your physical addressThe gift cards are being sent via FedEx.Thank you.*** *** *** ***

Mr***,Thank you for your feedbackWe take our customer's concerns seriouslyRon Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers
each monthWhile we are proud of this fact it does come with challengesWhen regularly selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeAt the time at which you contacted us the vehicle was available at the price you had requestedBy the time of your arrival, another customer had offered a higher price and made a deposit (to secure that price) but was not going to consummate the purchase until the next dayUpon your arrival, we should have clearly explained why new circumstances commanded a higher price allowing you to make an informed decisionIf we were remiss in explaining this properly, you most certainly have our apologies.Regardless, there is no excuse for anyone on our team being rude to any customer and we take your visit and feedback into consideration and will taking action as necessaryAgain, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

*** ***,Thank you for your feedback and we appreciate you visiting with us.Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are
proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeRegardless, you certainly should have received the gift cards that you were promised.We would like to provide you the $gas card you were promised plus offer you an additional gas card for your inconveniencePlease accept our offer, please email us your mailing address to ***.Thank you and again we apologize for any inconvenience.Ron Carter Hyundai

Mr*** Thank you for your feedback we appreciate your having shopped with usWe take our customers' concerns seriouslyI am sorry to hear that you had to make multiple trips over many miles to work out the all the financial details worked out satisfactorily
Our primary goal, however, is
the COMPLETE SATISFACTION of each and every one our customersSimply stated, after all the financial terms were agreed upon you were still not completely satisfied per your conversation with our Finance ManagerWhile we see this as a failure on our part in guiding you through our process satisfactorily, in this case we simply chose not to sell a vehicle to an unsatisfied customer
Thank you again for your feedback and again our apologies for any inconvenience
Thank you. *** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Thank you

We brought in Noguera's Construction to help us oversee and perform administrative duties concerning receiving our flood insurance payments from our mortgage companyThey were told up front that we would not need much, if any physical construction performed by them as all of our subcontractors had already been chosen, and a lot of work already performedThings began smoothly until all of a sudden and out of nowhere they wrote themselves a $10,check! ($to be exact) They did this without even a prior conversation about what their "service fee" (as they themselves called it), much less a written contract as to what they were to be paidWe think this constitutes outright theft! The result? We have had to move back into our home by July 4th with unfinished cabinetry (so no countertops or a working stove as of yet), and no finished bathroom for our children; all girls, the youngest ones being and Our cabinetry, tile work, and plumbing contractors will not come complete any work until they are paid up, which would have happened weeks ago with the $10,these people helped themselves toThey actually said to us, "well, we have bills to pay and other people haven't paid us yet"UNBELIEVABLE!!! The result for us? We are living in an unfinished house with small children with no complete kitchen (the plumber needs to hook up the gas for the new range), no bathtub for the children (the little ones are scared of the one working shower we do have), and will now be delayed for who knows how long getting our last draw from the mortgage company because they have left us way short of being 90% completeWe have to share the blame for not thinking about sitting down with these people before hand and ironing an agreement outWith that being said, Noguera's Construction STOLE our money - more than we ever would have agreed to pay them for the limited services we needed from them - without EVEN CONSULTING WITH US FIRST! In my opinion, these people are shallow, uncompassionate thievesWhen I confronted the owner personally to let him know my displeasure, he promised me to my face that he would replace the money and we could get together later to discuss their compensation, presumably out of the last draw where their payment should have come from in the first placeThat has not happenedSo you can add to the list of what these people are: dishonest bold-faced liarsMy greatly saddened and depressed wife, and my young children thank you for further prolonging the flood grief of

We can send our tint vendor to your location to repair the tintPlease understand that we do not recommended this because in order to apply tint properly one must apply tint in a dust free environmentThis cannot be guaranteed outside of their shopAdditionally, if we effect the repair in this way we cannot warrant the tint against defects in installationTherfore, we would highly recommend allowing us to pick up your vehicle and return it to you after the repair.Either way, we will be providing you with a $*** *** Dining Card for your inconveniencePlease contact *** *** at *** to facilitate your choice.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Mr*** very well may conclude the matter closed and it also seems there is additional text added to the dealerships disclaimer from what was published on the website add, copied here,
*** *** *** ***
"While we make every effort to ensure the data listed here is correct,
there may be instances where some of the factory rebates, incentives,
options or vehicle features may be listed incorrectly as we get data
from multiple data sourcesPLEASE MAKE SURE to confirm the details of
this vehicle (such as what factory rebates you may or may not qualify
for) with the dealer to ensure its accuracyDealer can not be held
liable for data that is listed incorrectly."
I DID make sure that the price advertised was the accurate price, I asked the person that phoned me to set up the appointment with a salesperson, ***, on two separate occasions if the price WAS ACCURATE, to which she said yes!
And to the offer, "As previously offered, we would be happy to sell the vehicle as shown on our website." , no one has contacted me to say the offer, "Ron's Price: $11,710" was valid and a credible offer and not just another attempt to sell me vehicle at a much greater price.
I would welcome the opportunity to purchase the vehicle at the advertised, Ron's Price: $11,
Regards,
*** ***