Romano's Macaroni Grill

Revdex.com: This letter is to inform you that Romano's Macaroni Grill has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/11/and assigned ID [redacted] Regards,

Upon arriving at the Albany Romano's macaroni grill, I presented my coupon to the hostess, I took a seat a the bar waited for service, after which the server named Melissa eventually approached me I informed her that I submitted a buy on get one free coupon the hostessMelissa reviewed coupon disclosure policy with out the coupon in neither one of us possession, so therefore I couldn't verify what Melissa advised me of, I took her statements at face value however; she failed to inform me that in order for me to get the most for my purchase it would have to to be of equal value, it was after I paid for my meal I was then informed by Melissa of the aforementioned purchase stipulationRomano's macaroni grill corporation, management and staff failed to be forthright with me in terms of coupon policy I'm requesting full refund/rebate of purchase

We disputed a portion of the charges made at the restaurant on 11/20/in the amount of $After month of trying, we never received the disputed amountReason for dispute:
1- *** (manager on duty at time of event) told us she estimated the number of guests and never counted the number of guests or number of plates servedAccording to her, it was too difficult to get an accurate head count because guests were constantly movingIt is important to note that when we made reservation for the event, we were told that only guests served are charged and tip is at the customer's discretion & not automatically applied to the bill
2- The restaurant provides each guest with a paper menu to circle meal of choiceThe menus are then collected to place the order in the kitchenThe restaurant was never able to generate those collected menus for an accurate count
3- At the time of reservation, the restaurant stated that the space booked for the event has a maximum capacit

Revdex.com:
This letter is to inform you that Romano's Macaroni Grill has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/11/and assigned ID ***
Regards,

Upon arriving at the Albany Romano's macaroni grill, I presented my coupon to the hostess, I took a seat a the bar waited for service, after which the server named Melissa eventually approached me I informed her that I submitted a buy on get one free coupon the hostessMelissa reviewed coupon
disclosure policy with out the coupon in neither one of us possession, so therefore I couldn't verify what Melissa advised me of, I took her statements at face value however; she failed to inform me that in order for me to get the most for my purchase it would have to to be of equal value, it was after I paid for my meal I was then informed by Melissa of the aforementioned purchase stipulationRomano's macaroni grill corporation, management and staff failed to be forthright with me in terms of coupon policy I'm requesting full refund/rebate of purchase