RollerSkateNation.com, LLC

We have refunded this customer and already communicated w/ customer about the refund and apologized for the frustration

We explained to this customer numerous times that in order to get an exchange she first has to send back the original product to usShe has not done thatShe said she didWe asked for a tracking numberThe number she gave was invalidBut, we went ahead and refund her in full today if though we have not gotten our original product back

#ffffff;"> I have finally have received refund in my account [redacted] Sent from my iPhone

We have been in communication with this customer and apologized for her frustrating experienceI explained to customer that we would waive feeShe is now sending product back to us

We have reached out to customer and let them know that we will replace the part that they needWe also apologized that she was not able to reach us but I gave her a direct connection to reach the General Manager in the future

We have contacted the customer and sent her the correct order on March We waived any fees and sent the customer the skate she wantedThe customer should now be made whole

We have reached out to customer and gave her a direct line to our General Manager so that she can return the exchange skates and get her refundWe will waive all fees to do this

We have personally reached out to the customer and apologized for the frustrationWe have refunded his entire order

We have reached out to this customer and gave her a direct line to the General Manager to get her situation resolved

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If
you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We have already contacted customer and gave her a full refund on March Customer has now been made whole
***

Date: Mon, Mar 17, at 7:PM
" background-">Subject: Complaint filed by *** ***To: ***This is about the complaint file from me on Rollerskatenation. Just wanted you to know that the refund money showed up in my paypal account tonight. Thanks for your help. *** *** ***

We have sent the order in full to the customer on March 13. They were delivered to customer on 03/18/14.
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have recieved the correct item and they did in fact waive the fee. So I will consider this complaint resolved.
Regards,
[redacted]

We have refunded this customer and already communicated w/ customer about the refund and apologized for the frustration.

We explained to this customer numerous times that in order to get an exchange she first has to send back the original product to us. She has not done that. She said she did. We asked for a tracking number. The number she gave was invalid. But, we went ahead and refund her in full today if though...

we have not gotten our original product back.

#ffffff;"> 
 
 
 
 
I have finally have received refund in my account. 
 
[redacted]
Sent from my iPhone

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The skates were sent back. To respond with a message telling someone to mail back the skates in order to get an exchange is calling me dumb because of course anyone knows that an exchange can only happen when the original purchase is returned. This company is a fraud and has received the skates back over 4 weeks ago and is desperately trying to keep my money along with the skates by hiding behind an error in the USPS tracking number. The company is a fraud.
Regards,
[redacted]

We have reached out to this customer and gave her a direct line to the general manager to ensure that she gets the refund owed to her.