In regards to the customers “rejection” of my response. My office manager went over both our basic and executive detail services with the customer. In order to remove the scratches that her vehicle suffered it was determined that our executive service was needed in order to remove the scratches. The executive service includes a full acid wash removing all water spots from the vehicle. This was a necessary step taken to insure that we could also remove the scratches from the vehicle. The customer did receive a discount on our executive service. The price would normally have been 179.95 for a vehicle similar to hers, she paid 119.95.We’ve only ever had one other complaint for this issue which is caused by the wiper blades. Once the issue was explained and the scratch pattern was pointed out to the other customer the issue was resolved.
In regards to the customers “rejection” of my response. My office manager went over both our basic and executive detail services with the customer. In order to remove the scratches that her vehicle suffered it was determined that our executive service was needed in order to remove the scratches. The executive service includes a full acid wash removing all water spots from the vehicle. This was a necessary step taken to insure that we could also remove the scratches from the vehicle. The customer did receive a discount on our executive service. The price would normally have been 179.95 for a vehicle similar to hers, she paid 119.95.We’ve only ever had one other complaint for this issue which is caused by the wiper blades. Once the issue was explained and the scratch pattern was pointed out to the other customer the issue was resolved.