Unfortunately part of Ms. [redacted]' complaint is incorrect, as she did not contact me on the 13th. Nor did ReMax.
We were scheduled to come out on Sunday after 6 but my technician received an emergency call that took precedence which I advised her of when she called as well as...
profusely apologized for not contacting her.
Monday myself and my technician were ill from food poisoning and when I spoke to the tenant on Tuesday I once again apologized and we were on site within a couple of hours.
Ms. [redacted]' lock has been repaired.
Unfortunately part of Ms. [redacted]' complaint is incorrect, as she did not contact me on the 13th. Nor did ReMax.
We were scheduled to come out on Sunday after 6 but my technician received an emergency call that took precedence which I advised her of when she called as well as...
profusely apologized for not contacting her.
Monday myself and my technician were ill from food poisoning and when I spoke to the tenant on Tuesday I once again apologized and we were on site within a couple of hours.
Ms. [redacted]' lock has been repaired.