Rodale

January 29, 2016Dear [redacted] ***:In response to your letter of January 27, regarding consumer [redacted] , our records show an order for the Runner's World Calendar was shipped on November 17, An announcement card for the calendar was mailed on October 23, The postcard clearly stated the following - Your Runner's World Calendar has only a few pages to goThe big, new, redesigned edition is now availableAs promised, we've reserved a copy in your name for a 21-day risk-free preview and we're getting ready to send it to youYou should receive it in a few short weeks.If you'd rather not preview the calendar, simply check the 'No, thanks' box and return the card within daysOtherwise, you don't need to do a thingThe calendar will be on its wayIf your mailing address is incorrect as printed below, please correct it and return the card.A return was processed on January 27, and the annual program was canceledThere is no money owed on the account[redacted] 's name and address have been removed from our Book Division promotional listHis name, address and email address have also been added to Our Suppression file which will restrict it from being used for any postal mailings, email offers or shared with any other company for promotional purposesPlease allow up to days for all email Suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

October 14, 2015Dear [redacted] ***:In response to your email of October 7, regarding [redacted] , our records show a [redacted] magazine subscription order was entered on July 16, 2015, set to expire with the June issueThis order came through [redacted] , the agent through whom the order was placed.We have cancelled the [redacted] subscriptionThe December issue will be the last he receivesAny billing inquires need to be addressed through [redacted] [redacted] can contact them at: [redacted] Stamford, CT [redacted] Telephone: ###-###-#### [redacted] 's name and address have been removed from our [redacted] promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHis name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow up to days for all email suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

April 4, 2016Dear [redacted] ***.In response to your email of March 30, regarding [redacted] , our records show a Men's Health magazine subscription order was entered on November 13, 2015, set to expire with the November issueThis order came through [redacted] ***, the agent through whom the order was placed.We have cancelled the Men's Health subscriptionThe May issue will be the last she receivesAny billing inquires need to be addressed through [redacted] *** [redacted] can contact them at: [redacted] Stamford, CT [redacted] Telephone: ###-###-#### [redacted] 's name and address have been removed from our Men's Health promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name, address, email, and phone number have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers, or sent to any other companyPlease allow up to days for all email Suppression requests and to weeks for all other suppression requests to be fully implemented.Please feel free to contact me if you need further assistance.Sincerely,Maggie S

November 17, 2017Dear [redacted] ***:In response to your follemail of November 10, regarding consumer [redacted] , our records show the only letter sent by [redacted] regarding this account was mailed mid-October*** does not have [redacted] 's phone number on file and did not place any calls to collect on this accountIf [redacted] receives a letter in the future, please include a copy of the letter in your responseThis will help us with our research.Please feel free to contact me if you need further assistance.Sincerely,Tina B.Director, Marketing Operations

December 1, 2017Dear [redacted] ***:In response to your letter of November 28, regarding [redacted] ***, our records show an order for the Prevention Calendar and Health Planner was shipped on November 14, [redacted] ordered and paid for the Prevention Calendar and Health PlannerThe online promotion she responded to in informed her that she would be enrolled in the annual program if she kept the calendarThere was also an annual customer service insert in the shipmentPrior to the shipment of the Prevention Calendar and Health Planner a postcard was sent to [redacted] with instructions to return the postcard if she did not want to receive the calendar and plannerSince we did not receive the postcard, the product was shipped.A return was processed for the calendar on November 29, and the annual program was canceledThere is no money owed on the account.Please feel free to contact me if you need further assistance.Sincerely,Tina B [redacted] Director – Marketing Operations

September 10, 2015Dear [redacted] ***:In response to your letter of August 31, regarding [redacted] ***, our records show an order for the DVD Fit In was received on August 26, via a mailed in order cardA copy of the order card is enclosed[redacted] ***'s bill has been cancelledHer account is at a zero balanceIf [redacted] can reply with a copy of the postage receipt, a refund will be submitted[redacted] ***'s name and address have been removed from our book promotional listA few more offers may be received because of items that have already been mailed or processed for mailingHer name and address have also been added to our suppression file which will restrict it from being used for any postal mailings, email offers, telephone offers or sent to any other company.Please feel free to contact me if you need further assistance.Sincerely,Maggie S.Customer Service Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is mostly satisfactory to me I did not email Rodale from my email account or I would have a copy in my Sent file I used their customer service form link on their website so I am quite surprised they do not have a copy of it.I understand I will be receiving a check to my current address for some of the subscription price I already paid However, the refund to the credit card I used previously to subscribe to Organic Gardening might have been issued through a credit union I no longer belong to, having moved from Washington state to Arizona state last year and so closing my Washington account I had been subscribing to Organic Gardening for so many years that I do not remember which card I used to initially sign up If I used my Arizona credit union [redacted] for that charge, then I will receive the creditThank you for your prompt assistance on this matter Regards, [redacted]