Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ After reviewing [redacted] 's complaint, we conducted an investigation with our billing companyI spoke with her on the telephone about my findings and came to an immediate resolution
Good afternoon, We have refunded and mailed a check to this person yesterday Please contact Greg M [redacted] , our CEO, for further action on this item (ggm [redacted] @yahoo.com) The lab was sent to the wrong lab provider (his insurance requires the use of [redacted] and we sent it to [redacted] on accident) The patient would owe something in most instances, even if it was sent to [redacted] originally We have reissued our training documents to our team related to which payers require us to send labs to a specific lab provider Our clinic manager has reached out to the individual to let them know we have sent a refundThank you!
Initial Business Response /* (1000, 18, 2015/12/23) */
Patient called our billing company on November 4, and was refunded immediately via credit cardWe have worked since then with our billing company to resolve any issues with delays in refunds due
Complaint Response Date bumped because:
Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/08/31) */
After reviewing [redacted]'s complaint, we conducted an investigation with our billing company. I spoke with her on the telephone about my findings and came to an immediate resolution.
Good afternoon, We have refunded and mailed a check to this person yesterday. Please contact Greg M[redacted], our CEO, for further action on this item (ggm[redacted]@yahoo.com). The lab was sent to the wrong lab provider (his insurance requires the use of [redacted] and we sent it to [redacted] on...
accident) The patient would owe something in most instances, even if it was sent to [redacted] originally. We have reissued our training documents to our team related to which payers require us to send labs to a specific lab provider. Our clinic manager has reached out to the individual to let them know we have sent a refund. Thank you!
Initial Business Response / [redacted] (1000, 8, 2015/08/31) */ After reviewing [redacted] 's complaint, we conducted an investigation with our billing companyI spoke with her on the telephone about my findings and came to an immediate resolution
Good afternoon, We have refunded and mailed a check to this person yesterday Please contact Greg M [redacted] , our CEO, for further action on this item (ggm [redacted] @yahoo.com) The lab was sent to the wrong lab provider (his insurance requires the use of [redacted] and we sent it to [redacted] on accident) The patient would owe something in most instances, even if it was sent to [redacted] originally We have reissued our training documents to our team related to which payers require us to send labs to a specific lab provider Our clinic manager has reached out to the individual to let them know we have sent a refundThank you!
Initial Business Response /* (1000, 18, 2015/12/23) */
Patient called our billing company on November 4, and was refunded immediately via credit cardWe have worked since then with our billing company to resolve any issues with delays in refunds due
Complaint Response Date bumped because:
Holiday
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Initial Business Response /* (1000, 8, 2015/08/31) */
After reviewing [redacted]'s complaint, we conducted an investigation with our billing company. I spoke with her on the telephone about my findings and came to an immediate resolution.
Good afternoon, We have refunded and mailed a check to this person yesterday. Please contact Greg M[redacted], our CEO, for further action on this item (ggm[redacted]@yahoo.com). The lab was sent to the wrong lab provider (his insurance requires the use of [redacted] and we sent it to [redacted] on...
accident) The patient would owe something in most instances, even if it was sent to [redacted] originally. We have reissued our training documents to our team related to which payers require us to send labs to a specific lab provider. Our clinic manager has reached out to the individual to let them know we have sent a refund. Thank you!