Rocky Mountain Power

Power has been down since early Saturday morning. I know they have a storm but I am in idaho falls and Idaho power is running without issue for the most part. Houses across
The street are running fine on Idaho Power
Wish I could switch but I am barely out of the city limits

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com: I was contacted directly by a representative from the business' client advocacy team The representative was able to provide very detailed information regarding the home I was in, the architecture of the home with regard to the power structure, reviewed historical information of the home/billing and reviewed analytics used to determine the billing for my current and previous billing cycles This is information that had not been provided when asked for in the past This detailed information helped me tremendously with understanding the significant increase to the billing cycles and restored my confidence with their business practices Best Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The Oregon Public Utility Commission has decided to leave this case open a while longer We are still waiting for the records they are mailing us, collected form the Pacific Power Co The Power company has repeatedly stated that they only had meters ever placed at our property Listed below are date meter was attached to prove and disclaim their statement JULY 10, 2015AUG 8, 2015SEPT 8, We spoke with Public Utility Commissions, Margie, on 10-3-and she said she will be mailing all of the reports that Pacific Power has to date provided to her, which are 3, not the one for July 10, 2015.She also said that she wanted to keep this case opened for a while longer, please check with her We have requested to view all of the reading from the meters that the Power Company insisted on installing at our property in emailed on 11-12-@ 12:a.m.Sincerely, [redacted] & [redacted]

Ms*** *** was behind on her payments with us as of May 9, 2017, resulting in a disconnection of service. Upon investigation, we found that Ms*** had attempted to make payments towards her past due balance before the service disconnection took place, but the payments were not
sufficient to stop her service from being disconnected Once services are disconnected, we normally charge a service deposit and a reconnection fee to reconnect service. That is why Ms*** reports our request for additional payment to reconnect her electric service. As a courtesy, and due to Ms***’s efforts to make payment before disconnection, we waived her deposit and applied the payments she made to her outstanding electric service charges. Ms*** was satisfied with this outcome and has paid her remaining account balance in full as of June 26th. Regards, James I***SrBusiness Analyst, Customer Advocacy Contact me Toll Free #1-800-532-ext***

A letter was mailed to Mr*** on March 29, to request that he call our regulatory analyst to review his concerns (Revdex.com #***)This case shows closedHowever, I've since investigated the matter and appreciate the opportunity provide some details: Prior to
December 1, a free wattsmart Starter Kit with four (4) CFL bulbs was offered. Between this date and March 30, there was not a free offering(The program website reflected this; however, another webpage (a newsroom article from 2015) still referred to the free offering.) As of March 30, we are again offering a free starter kit, which provides four (4) LED bulbs at no cost to the customer. We appreciate being able to investigate Mr***'s concerns and apologize for any inconvenience. A program specialist will look into cleaning up any dated information on related web pagesMeanwhile Mr*** can request a free wattsmart Starter kit by visiting wattsmart.comRegards,Eric H***Regulatory Analyst

We have contacted the customer and she has agreed to work with us in a way to reach a mutual resolution

On June 13, 2017, *** ***'s account was billed $for electric serviceThis bill was for service from May 11, through June 12, These charges remain unpaid at this timeOn July 13, 2017, *** ***'s account was billed $This bill was for service from June 13,
through July 13, On July 25, 2017, *** *** contacted us by phone to inform us that she intended to close her account as of July 2, and disputed the electric charges from July 2nd through July 13thAt that time, she was informed that we did not receive request from her to close her account*** ***'s account was closed when the new tenant at *** * *** * *** ** started service on July 13, We also indicated that in order to backdate *** ***s disconnection, we would need confirmation from the landlord for *** * *** * *** ** that he was willing to accept responsibility for the charges due for service from July 2, to July 13, Upon receipt of *** ***'s complaint from the Better Business, Bureau, I contacted the landlord for *** * *** * *** **He agreed to accept responsibility for the charges from July July 2nd through July 13thHaving obtained his permission to accept these charges, we have credited *** ***'s account for $for the service from July 2, through July 13, *** *** is still responsible for charges from June 13, through July 2, in the amount of $in addition to the $due from her June billing, leaving *** *** with a total amount due of $We regret any inconvenience that the confusion Ms*** experienced regarding closing her electric account. As you can see from the attached correspondence, we still have not received a forwarding address for Ms***, and she has not returned my phone calls attempting to contact her to explain the charges on her account. Please inform Ms*** that she is welcome to contact me toll free at 1-800-532-ext*** at any time to discuss her account. Regards, James I***Customer AdvocacyRocky Mountain Power

To Whom It May Concern:I have attached a letter mailed to *** *** today explaining his right to opt out of our smart metering program, the fees associated with opting out, and the benefits of accepting a smart meter in lieu of opting out. Smart metering is a time-tested technology
used throughout the United States of America by many utilities. Pacific Power is actually a late adopter of this technology, as the company wanted to err on the side of caution to ensure that the technology was economical, well tested and safe before we deployed smart meters to serve our customers. However, as you can see from the attached white paper from Silver Springs, smart meters have been independently tested and deemed safe by a variety of organizations, including the FCC. That being said, our customers do have the right to opt out of smart metering and request a manual meter reading option. However, there are fees associated with this option since the majority of customers are not asking for or expecting this additional service once they have smart metering. We are a cost of service business, meaning that we are regulated to assign costs appropriately across our customer base. If a small subset of our customers request a special service or enroll in an optional program, there are sometimes specific user fees associated with those choices. The fees collected are meant to offset costs to the company that would otherwise be allocated across our entire customer base, not just the customers who benefit from the special or optional service. *** *** has the right to have a smart meter installed at his home with no cost to him. He already has a radio frequency meter installed, likely because he did not want the company to enter his property to obtain a meter reading. With smart metering, he will retain the benefit of remote reads, while allowing the company to provide additional services that will assist him with managing his electric account. However, *** *** is within his rights to opt out of smart metering. If he does so, there will be fees involved with that option. Regards, James I***Pacific Power Customer AdvocacyPhone: 1-800-532-ext***

Pacific Power attempted to reach [redacted] by telephone but has been so far unsuccessful.  A letter has been drafted to the customer providing her with my direct contact information.  The letter also contains some information regarding the recent outages and our plan to review the recent...

outage as well as the transmission line to identify any potential proactive measures to prevent future outages.  I also noted that the company will send the customer information on how to file a damage claim.  Once the customer submits the damage claim our damage claim representative can respond.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The Oregon Public Utility Commission has decided to leave this case open a while longer.  We are still waiting for the records they are mailing us, collected form the Pacific Power Co.  The Power company has repeatedly stated that they only had 2 meters ever placed at our property.  Listed below are 3 date meter was attached to prove and disclaim their statement.
JULY 10, 2015AUG 8, 2015SEPT 8, 2015
We spoke with Public Utility Commissions, Margie, on 10-3-15 and she said she will be mailing all of the reports that Pacific Power has to date provided to her, which are 3, not the one for July 10, 2015.She also said that she wanted to keep this case opened for a while longer, please check with her.
We have requested to view all of the reading from the meters that the Power Company insisted on installing at our property in 2015.
emailed on 11-12-15 @ 12:24 a.m.Sincerely,[redacted] & [redacted]

Spoke to Ms. [redacted] directly, discussed in detail costs associated with weather related heating use and looked at historical averages for her site - she felt like this additional info was what she was missing from previous conversations and we ended the call with her content with the...

status of her account

Dear [redacted]
 
The Revdex.com notified us of the concerns you filed in their office in regards to the security deposit assessed to your electric account and asked that we investigate and respond.  I hope you will find the below information beneficial.
 
On November...

11, 2016, Rocky Mountain Power received your request to place the electric service in your name at [redacted].  A security deposit was placed on your electric account due to an unpaid balance from your previous residence.
 
Rocky Mountain Power is able to assess a security deposit any time a customer has left a premise with an unpaid account.  However, Rocky Mountain Power also recognizes the unpaid amount left owing for your previous residence was a smaller amount of $3.38.  We agree with your concerns and have waived the security deposit requirement.  The unpaid balance from your previous residence will appear on your first monthly billing statement.
 
If you have any additional questions or concerns, please let me know.  You may reach me by telephone at [redacted], Monday through Friday from 8:00 am to 5:00 pm.
 
Kindest Regards,
 
[redacted]
Regulatory Analyst

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I was contacted directly by a representative from the business' client advocacy team.  The representative was able to provide very detailed information regarding the home I was in, the architecture of the home with regard to the power structure, reviewed historical information of the home/billing and reviewed analytics used to determine the billing for my current and previous billing cycles.  This is information that had not been provided when asked for in the past.  This detailed information helped me tremendously with understanding the significant increase to the billing cycles and restored my confidence with their business practices.    Best Regards,   [redacted]

Mr. & Mrs. [redacted],
Pacific Power apologizes for the delay in sending you the requested voltage recordings for your property.  On October 28, 2015 I sent you an email to [redacted]@ccountry.net with the two recording volt meter results.  I also provided the results to the Oregon...

Public Utility Commission, who notified me they will be sending them to you.
Pacific Power set a recording volt meter at your residence on two occasions, from 08/03/15 to 08/10/15 and again on 09/21/15 to 10/02/15.  The information contained in the recordings would indicate the voltage is within acceptable limits for ANSI operating voltage range.  There is no data indicating the utility is supplying any sort of surge or voltage problem to your residence.
If you have any further questions please don’t hesitate to contact me.  You can reach me by responding to this email or call me directly at 503-331-4474.
Regards,
Jason H[redacted]
Pacific Power

As part of our commitment to provide excellent service, we have attempted to contact you regarding your submission with the Revdex.com. Speaking on the phone will help resolve this matter, so please call me at your earliest convenience, at 1-800-532-1626 extension [redacted]. The Customer...

Advocacy office is open Monday thru Friday, 7am to 5pm.