Rocky Brands Inc.

Your customer service is terrible and quality of product to be questioned. I have contacted senior management at the company in regards to this along with social media.

I have given the proof of purchase two times to the rocky boot company via email. I also sent it to the Revdex.com. attached is the scan of my...

proof of purchase as well as the images they requestedd when I tried to RMA my boots to them last year. the email used was [redacted]I sent all my correspondence in a previous email with all images to the Revdex.com last week.

I am rejecting this response because: Amazon has a 30 day return policy, which disqualifies these for return. I am still requesting a full refund. 
Regards,
[redacted]

We do apologize again for any inconvenience this has caused you. If you feel your boot was damaged during transportation due to the damaged handle on your box please feel free to contact us at 866-442-4908.Thank you.

If you are wanting a refund you will have to return through Amazon for the refund of your purchase.  We can exchange the boot out for you if we have available stock.  If you are looking to exchange please give our customer service a call.  If you are looking for a refund you will have to return through Amazon.  They are aware of our 1 year agreement and return frequently with us.Thank you, [redacted]

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Regards, [redacted]

Mr. [redacted] chatted with our contact center on January 23, 2018 - a copy of the chat transcript is attached. I sincerely apologize for the issues he has encountered with our Georgia Boot style G8083 but unfortunately there is little we can do to resolve this particular issue. The boots were...

purchased from [redacted]; Rocky Brands does not hold the financial transaction to refund the customer purchase. Additionally, the customer does not have a receipt, further complicating this matter. We did offer Mr. [redacted] a discount code towards a future purchase. Mr. [redacted] needs to either take this matter up with [redacted] or request an RA from Rocky Brands and send the boots to us with proof of purchase for review.Our warranty information can be found here: http://www.georgiaboot.com/warranty/product-warranty.html

As of today 11/1/16 there is no credit into my bank account yet.
Regards, [redacted]

The boots will need to be taken back to the place they were purchased from.  Even if the boots were within the 1 year warranty we have no stock to replace them with.  That is why you were given the 50% discount code off your next purchase.  All returns should be taken back to the place of purchase for exchange or credit.  Since the boot is now outside of the warranty period the dealer will more than likely not exchange or replace.  Our warranty for waterproofing is 6 months from the date of purchase.http://www.rockyboots.com/warranty/product-warranty.htmlROCKY® Product WarrantyROCKY ® is a federal registered trademark of Rocky Brands, Inc. All Rocky Products have a 1-year, limited warranty in normal use against any manufacturing flaw(s), defective materials and workmanship. This warranty also covers Gore-Tex bootie liners against leakage for 1 year. All boots with Rocky, waterproof constructions are guaranteed waterproof for 6 months from date of purchase. The Rocky warranty does not cover damage due to holes worn in toes, burn marks, punctures, cuts, and abrasions from outside causes or misuse and/or abuse by the wearer. The warranty may be void if the user applies any materials not recommended, such as polishes, oils, or other chemicals that result in damage to the materials of the footwear. All products must be returned and inspected before FULL CREDIT is issued or a REPLACEMENT of the same or equal value is given. ROCKY DOES NOT PRO RATE OR OFFER PARTIAL CREDIT. We will replace all Rocky products at our discretion. We expect our Retailers to handle and accept returns in accordance with the Rocky warranty and return policy. If footwear was purchased directly from Rocky Brands please contact ###-###-#### to obtain your return authorization number. If your boots were not purchased from either Rocky Brands or one of our Authorized Dealers this voids the warranty.

I am only rejecting until the matter is resolved.  I appreciate you continuing this conversation.  Below is a link to your website, which shows a pair of snake boots in size 4.5.Attached is a screen picture of the boots on your website.Boots are:MOSSY OAK BREAK UP[redacted]
Regards,
[redacted]

I am rejecting this response because: The manufacturer is telling me to contact the retail business, which I already have. I explained that in my original message. They will not take the boots back per se, but would take them and then mail them to the manufacturer under "manufacturer's defect." They are not defective.  I just do not like them because they are uncomfortable and hurt my feet and ankles after an hour. I want my money back for both pair.