Rockwood Health System

I WISH THE ROCKWOOD VALLEY HOSPITAL BILLING OFFICE WOULD GIVE PEOPLE MORE THAN 4 MONTH'S TO PAY OFF THEIR BALANCE WITHOUT HAVING TO TAKE OUT A LOAN WHICH THEY SUGGEST; I'M A DISABLED VETERAN AND ALSO A SENIOR ON A FIXED INCOME AND IF I WOULD HAVE KNOWN MY MONTHLY PAYMENT'S WEREN'T GOOD ENOUGH I WOULD HAVE GONE TO A NON-PROFIT HOSPITAL.

Review: I made an overpayment on my medical bill and was told that I would be reimbursed 32 days ago, shortly after the first time it was brought to the clinic's attention. Now, when I asked why it has taken so long, the response was that it would be resubmitted to the appropriate office.Desired Settlement: Reimbursement for the overpayment of $37.94.

Business

Response:

Our apologies for the delay on this refund request. We do show correspondence on the patient portal related to this issue. Office staff researched this further on 5/15/2013. Our finding is Ms. Braid is due a refund of $134.95 on her account, not the $ 37.94 she expected.

This amount is in the approval process and expected to be sent out 5/24/2013.

Thank you,

Business Services Manager

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID 9544507, and find that this resolution is satisfactory to me.

Regards,

Rockwood in general needs to treat young people with chronic conditions a lot better. I've gone from receiving minimal care to now receiving no care. Not a good thing for a healthcare company to be putting its patients through

I recently went to the rockwood quail run clinic for a simple physical, I had to of course in order to get my meds refilled. Being a smoker of course the Dr. ask what I had tried to quit. I explained I had tried chantix and gum and other things. So now I get a separate bill for $ 57.00 after insurance, for tobacco counseling!!!!! Really?? Rip Offs. Ill never deal with this corporation or Dr. again.

Review: Originally, Rockwood Clinic on Sprague Ave. did not appropriately resolve my medical issue and due to their incompetence and lack of empathy, I am incurring unnecessary and exorbitant medical bills. I was experiencing a stomach ailment, and they did not care for me properly at the clinic initially.

Due to their incompetence, I had to drive myself to the hospital. This jeopardized my safety and the safety of others. They did not offer to assist me although I was in quite a bit of pain.Desired Settlement: I wish to only have to pay my initial medical bill which included a one time visit to the emergency room. I have been charged multiple times and this is unacceptable. I also wish to have a lined item and explanation of all services rendered. The billing statements do not have line items and are obscure.

All other charges beside the INITIAL trip to the hospital, I would not like to have to pay. I will pursue this matter further if no action is taken in a reasonable time frame.