rockwells moving & storage co inc

Review: ON MAY 23, 2014, ROCKWELL'S MOVED MY POSSESSIONS INTO THE HOUSE AT MY CURRENT ADDRESS. WHILE MOVING THE PIANO INTO THE HOUSE ON A PIANO DOLLY, ITS MOVERS SCRATCHED AND INDENTED THE NEW HARDWOOD FLOOR FOR APPROXIMATELY 45 LINEAR FEET.DESPITE MORE THAN 20 TELEPHONE CALLS AND HALF AS MANY EMAILS, ROCKWELLS'S HAVE FAILED TO REPAIR AND/OR REPLACE THE FLOORING. THE OWNER, ANN R[redacted] REFUSES TO DIRECTLY COMMUNICATE WITH ME TO RESOLVE THE ISSUE PLACING HER EMPLOYEES IN THE MIDDLE. A RECENT CALL TO THE INSURANCE COMPANY ROCKWELL'S PROVIDED, REVEALS THAT THE COMPANY HAS NO LIABILITY INSURANCE AGAINST WHICH TO FILE A CLAIM.Desired Settlement: PAY TO REPLACE AND/OR REPLACE THE HARDWOOD FLOOR