Rockwell Power Tools SC

Rockwell Tools [redacted] Charlotte, NC September 19, Rockwell Tools [redacted] Charlotte, NC September 19, Re: Mr [redacted] Revdex.com Case #: [redacted] I would like to apologize on behalf of our company for any issues with Mr***'s order (RWD-343969761) placed with us on May 23, At Rockwell we are happy to provide replacements under warranty whenever a customer has an issue with one of our tools Regrettably, we have experienced unforeseen high demand for the drill Mr [redacted] needs replaced resulting in difficulties getting our stock of that item replenished in a timely manner and have been unable to send Mr [redacted] and item which we do not have in stock As a gesture of goodwill for the long delay in obtaining a replacement, we will instead be sending Mr [redacted] a combo kit that has both a power drill and driver included to compensate for his inconvenience In addition, we will be waiving the customary shipping and handling fee that is applied to warranty replacement items Your new order number for the combo kit is [redacted] and you should look to receive it within 7-business days We sincerely regret any confusion or inconvenience with regard to this matter and if you have any additional questions or inquiries please do not hesitate to contact me directly Sincerely, Eric SM [redacted] Customer Care Specialist P [redacted] E [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.

Rockwell Tools [redacted] Charlotte, NC 28216   September 19, 2017     Rockwell Tools [redacted] Charlotte, NC 28216   September 19, 2017   Re: Mr. [redacted] Revdex.com Case #: [redacted]   I would like to apologize on behalf of our company for any issues with...

Mr. [redacted]'s order (RWD-343969761) placed with us on May 23, 2017.  At Rockwell we are happy to provide replacements under warranty whenever a customer has an issue with one of our tools.  Regrettably, we have experienced unforeseen high demand for the drill Mr. [redacted] needs replaced resulting in difficulties getting our stock of that item replenished in a timely manner and have been unable to send Mr. [redacted] and item which we do not have in stock.  As a gesture of goodwill for the long delay in obtaining a replacement, we will instead be sending Mr. [redacted] a combo kit that has both a power drill and driver included to compensate for his inconvenience.  In addition, we will be waiving the customary shipping and handling fee that is applied to warranty replacement items.   Your new order number for the combo kit is [redacted] and you should look to receive it within 7-10 business days.   We sincerely regret any confusion or inconvenience with regard to this matter and if you have any additional questions or inquiries please do not hesitate to contact me directly.   Sincerely,   Eric S. M[redacted] Customer Care Specialist P. [redacted] E. [redacted]