RockAuto

This is the best website I have ever used to order auto parts. Well done!

I recently bought coil springs from Rockauto.com however, my mechanic looked at the springs and said they were the wrong kind. I needed a vehicle so I let him order the right springs and put them on. I contacted rockauto to return the unused springs and set up a mail plan with fedex. In the email I received stated I needed to place why I was returning the springs into the box. I placed everything with its original packaging inside the original box and sent it back. Rock auto emailed me stating that the parts were not in the original packaging and I would not receive a refund. When I asked for the springs back they stated that they were scrapped. I was refused to get my refund for doing what they told me to do. I also returned a ignition coil prior to this and I had to complain and wait a month until I finely received my money back. They said they never received the product. I am a hard working American and I can't believe how rude they were to me when I did exactly what they told me to do. I saved all the conversations in my email.

I purchased a clutch kit in July 2013 from RockAuto and finally in November 2013 I am able to begin the project. After removing the damaged part I became aware the part ordered was not a correct fit. I called the Valeo part manufacturer tech. help line (displayed on the manufacture packing box) and with their friendly assistance was able to get the correct part number. I contacted RockAuto to request a return and replacement with the correct part for my vehicle. I had correctly entered on line all info for my vehicle and available parts were displayed for my selection. I selected one that gave clutch diameters as a description of the part. Others were more descriptive as to vehicle models etc. I was at unable to measure my clutch when ordering it had not yet been removed. I was informed that RockAuto wouldn't accept a return for replacement due to the fact that I exceeded the 30 day return policy. After much discussion I was offered a 50% restocking fee to return and replace my item, on a $204.00 part, are you kidding me? I have since recontacted the Valeo part manufacturer and hopefully will be able to exchange the part thru them. I serve for the U.S. Armed Forces and encourage all my fellow members having served and currently serving to BEWARE of RockAuto for your auto parts needs concerning zero tolerance on their seemingly iron clad 30 day return policy. To RockAuto this is one of the freedom's we the Armed Forces protect and die for...FREEDOM OF SPEECH!

Great Service. Fast delivery

Great prices and fast delivery. Always satisfied.

The best online business I have ever used!
Have used them many times with the same result, prompt, exact, and priced right!
What more could you ask!
Thank You,

All of my dealings and purchases with RockAuto have been excellent and top notch. I have made many parts purchases from them and have always been satisfied with their service and prices. Their return process is very straightforward and I have never had any trouble returning a part or getting a replacement. Also their website is very simple to navigate and find what you need.

Web Site is easy to negotiate - Parts are readily available. Past orders have been delivered quickly.

Good price and on time delivery.

Excelent good worck from employers

Review: I ordered a front wheel hub for my 1997 Acura CL car. When I received the part it would not fit because it was the wrong part. They sent me the wheel hub for the 2.2 liter engine acura cl when I needed the hub for a 3.0 liter acura CL car. I specifically ordered the part for a 3.0 liter acura CL. When I called the customer service they told me I was misinformed and that the part would fit both cars. This is incorrect and I told him various sources to back up my claim. He was not interested in helping me and told me that I ordered the wrong part and that he would not help me further. I said I just wanted them to refund my money for the part and shipping since they sent the wrong part, but they siad they were unable to do that. I paid $18 for the part and $9 to have it shipped. They wanted me to pay $6.22 for the return shipping and forfeit the $9 shipping I originally paid to have the part shipped to me. That would leave me losing $15 for their mistake...which is unacceptable to me. I just wanted them to correct their mistake in the computer so that it wouldn't happen to anyone else, but again they were unwilling to do that even after I gave them several part numbers that supported my claims. I will never do business with thus company again.Desired Settlement: They will pay for the return shipping and refund me my whole $27 that I spent for the part and shipping. They will also change the part number in their catalogue so that it doesn't happen again.

Business

Response:

We are very sorry this customer

received a hub that would not work for his vehicle. Typically, when a

customer reports that a part does not fit and the correct part was

ordered, we do everything we can to investigate why the part isn't

fitting. If it simply doesn't fit – whether due to a manufacturer's

listing mistake, an altered vehicle or some other reason – we split

the shipping with the customer. It appears we set up the return

incorrectly initially and did not offer to split the shipping with

the customer. This customer is entitled to a refund of his original

shipping or – if he prefers – a free prepaid FedEx label to ship

the part back. If he chooses to use the free label, he would be

refunded for the part cost only of the hub, $18.42, upon its return.

If he is interested in the full refund, for the part cost and the

shipping, or in the prepaid label, we encourage him to email us

directly at [redacted], so we can set up the correct

return for him. We apologize for the oversight and the

miscommunication.

Business

Response:

The

part this customer ordered is listed to fit a 1997 Acura CL 3.0, a

fact we verified both with our catalog, the manufacturer and other

manufacturers when he called. We have since verified again with the

manufacturer that the hub is listed correctly for his 1997 Acura CL

3.0. Our catalog is not incorrect, per the manufacturer's data, which are based

on the original equipment specifications for the part, and we did not

ship the incorrect part, as the customer received the part number he

ordered. If he wishes to take advantage of the split-shipping offer,

we encourage him to email us directly at: [redacted].

Consumer

Response:

Excelent product at the best price that you can not find in any other place.

This is the best parts house I have ever ordered from! The delivery of all my parts was on time, everything has been correct and I have never had a bad experience!

Rock Auto always has the car parts I need, easy to find, and at fair prices, and they ship quickly. That's why I do business through them. Keep up the good work and I'll keep coming back. Thanks for being there as you are. The search engine is awesome

Ordered Lexus parts on 10th Feb - arrived Australia 16th Feb. Better service than buying In Australia. Many thanks for the prompt service.

Excellent way to get quick parts and at very good prices.Cost is from 1/3 to 1/2 of what I pay in Canada and they are here faster.We are lucky to live 40 mins to border so I can take advantage of cheap and fast US postal service

Wonderful parts and a wonderful company, very pleased every time I order

The site was user access with the exception of where to place promotional codes
The neutral opinions on this business were selected because I just placed my order so I have no idea how the company is with shipping product, product sold, etc

RockAuto always has the parts I need and their prices are more than competitive.

Super service.
One week from order date to being delivered to me in UK. All postage and Taxes paid,have ordered a number of times in the past and every time you have delivered in super fast time.
Thanks again Rockauto