RockAuto

I would just like to share the experience I had with rockauto. I paid 18$ extra for expidited shipping. I received an email from rockauto confirming a Feb 18th delivery. I did not receive my part today Feb 18th. I called rockauto I spoke with customer service supervisor [redacted] advised me he would not refund the money and he assured me that he made the decision on behalf of rock auto and assured me there was no one else I could speak with. He refused to refund the shipping and hung up the phone . I wasn't even upset about not receiving my part I just asked for a refund on the expidited shipping. I would strongly reconsider buying anything from this company

rock auto great prices great service fast shipping...nuff said

Great place for quality cheap parts.I would definitely recommend it to anyone.

I use rock auto for all my parts and they have always treated me good, the parts I order come in super quick and I never have a problem. Thank you for all ya'll do!!!

Have always received great service. prices are great, website easy to use, this is not my first order.

Review: I purchased wheel hub/bearing assemblies for my Dodge Caravan at the end of May. Both hubs were listed as "Closeout" items, with a 30 day warranty.

These items were purchased at the end of May.

These parts were part of a large overhaul project, including new suspension parts, fuel system parts, and other repairs.

My vehicle finally became road worthy in July, and 3 days after placing the vehicle back on the road, the front bearings began to make noise. These bearings are sealed units, and can not be serviced in any fashion. Initially I thought only one unit failed, however I have discovered that both units failed. Again, the failure was after 3 days of being on the road. Upon removal and inspection, it appears these units may have been shipped without any lubrication. Again, these units are sealed, and can not be lubricated outside of the manufacturer.

I contacted RockAuto, simply asking for a refund. They have declined to offer any refund, citing their 30 day warranty. How a unit can fail after 3 days of being used is beyond comprehension.Desired Settlement: Refund of the charges for the parts plus shipping.

Business

Response:

We're glad we were able to work out a

resolution with the customer directly. The customer will receive a

refund in the amount of the order total in the form of store credit

within 5 business days. We look forward to the customer's continued

business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].

RockAuto has in fact already issued a store credit to me, and I am very satisfied with this.

I appreciate RockAuto's prompt attention to this, and the Revdex.com's assistance with this.

Regards,

I enjoy the low pricesand large selection of parts. Delivery is great and cheap.

A great company with good prices for the products. Easy to do business with them very professional and great customer service.

Good prices and good availability of quality parts

Items accurate. Shipped in a Timely Matter. I buy many times from them.

Excellent price and delivery time

Aces in my book. They have never failed to deliver what I needed regardless of which oddball vehicle I was working on.

Review: I purchased a passenger side mirror for my 2005 Chrysler. At the time of purchase, the only part available to me was one chrome side door mirror. I purchased it paid for all the shipping and everything. I received the part and tried to put it on my car and it did not fit. I immediately called Rockauto. They told me I could send the part back for a refund but they would not give me a return shipping label. They told me that I would have to pay to ship it back to them. I do not feel this is right because I paid for them to ship it to me and now I have to pay to ship it back. I feel that they shipped me the wrong part so they should pay for the return shipping.Desired Settlement: I would like to get a refund for my part and the return shipping.

Business

Response:

Ms. [redacted] ordered a mirror (part number [redacted]) that is described as fitting a 2005 Chrysler 300

without

memory. In confirming the details of why this

didn't fit, she

told our representative that her original mirror has the

memory

feature. We agreed

to accept the return for a full refund of the

part cost, but according to our return

policy (which is linked to our home page and checkout

screen) we do

not cover shipping when a customer orders a different part

than what

she needed.

Consumer

Response:

I like this place

Ordered many times on various autos. Have always had exceptional service. Will continue to use RockAuto.

Lots of parts at a great price always check them out first

Amazing... 100% oem

Review: A customer service representative, [redacted], verbally quoted $22 to return an entire kit (shipment) to them for shipping labels. I then receive an email stating they will be deducting $42.51 from my return because she was wrong and needed to generate 2 shipping labels instead of 1. This company will not stand by the prices that their customer service representatives quote for return shipping of entire kits that they sell.Desired Settlement: Refund of $21

Business

Response:

Mr. [redacted] ordered the wrong brake kit for his vehicle. We set up a return for him and our representative quoted him a cost of $22.71 for one shipping label. Minutes after ending the phone call, she realized she overlooked some of the parts in the kit when she made her estimate. She explained that 2 labels were needed and corrected the shipping quote to $45.21 before sending him the return instructions and return labels. While we’re sorry for the initial mis-statement, Mr. [redacted] chose to use both labels we provided after we told him the total cost would be $45.21. No refund for shipping is due.

Consumer

Response:

RockAuto have the right parts at the right price!

I have ordered from this company on numerous occasions. I highly recommend them, not just for the prices, but, their fantastic service.