RockAuto

Rock auto is awesome! The parts and prices to choose from is fantastic. If you ever have a question or problem just call them and they will take care of the situation. Keep up the great work and thank you.

Review: Have purchased from Rock Auto in the past with no issues.

I recently purchased (2) O2 sensors on the web site. These were listed as being Delphi es20011 sensors. The website info picture also clearly shows a Delphi O2 sensor. My printed order form clearly shows I purchased 2 Delphi es20011 O2 sensors. Sensors were listed as a 'private label' packaging. A 30 day warranty was listed.

On the 35th day. I went to use the sensors. The 2 sensors were each in a sealed baggie with a 'Delphi 20011' sticker. Upon inspection, it was noticed by the laser printing on the actual sensor that these were in fact Bosch O2 sensors.

If I had known, that these were in fact, Bosch sensors. I would not have purchased them.

I contacted Rock Auto by email. I was told it was too late to do anything about it. I was told I could place a new order for actual Delphi sensors.Desired Settlement: In no way should these sensors be listed as being Delphi sensors. The item part number, item description, item info picture all indicate that you are buying Delphi sensors. No way does a Bosch sensor put in a baggie with a sticker make it a Delphi product.

Business

Response:

According to our return policy we accept returns

within 30 days, and Mr. [redacted] asked us to accept a return outside of

that time period, so we let him know that we could not accept the

return. We understand his concern that the Delphi part was marked

Bosch. We explain in our FAQ that we manufacturers sometimes buy parts

from other companies to brand as their own, which doesn't affect the

fit and function of the part.

Consumer

Response:

Best auto parts supplier ever.

Fast service and a decent price. Will be doing business again.

Filed a return for 2 Moog ball joints and 2 Moog inner tie rods. I decided to buy the parts out right and pay out of pocket for them. I ended up ordering some other parts in that same order. When it came time to get a refund I only received a refund shipping amount of .13 cents for one of the inner tie rods, and 9$ for the rest. Original shipping cost where around 18$ and only got refunded half of that. I also had to pay to ship the broken parts to them. What a great company rockauto is!! I will never do any kind of business with them again.

this is the first time the order was wrong.

Rock Auto is misleading its customers in regards to shipping and delivery dates. My last two orders did not deliver by the promised date. When brought to RockAuto's attention there was NO concern for the inconvience it caused me.

Excellent service and products.

love rockauto quality parts at a excellent price

Great Place to buy auto parts, I have a very old car, and RockAuto had all the parts I have been looking for.

Review: On 11/08/2014 I ordered two parts from RockAuto, LLC. One was a stabilizer link, and the other was a wheel. I received the wheel about a week later, but it was the incorrect wheel, it did not fit the car. the stabilizer link, I never received. I contacted RockAuto via email on 12/26/2014 because my patience had ended. I thought that due to the holidays they had some delays. Upon emailing Rockauto and stating that I never received one part, and that the other part does not fit, they has for a ton on unnecessary items, and claimed that the stabilizer link was shipped to me. The agent [redacted] and [redacted] that I spoke to, both were very defensive, and neither wanted to provide any assistance or resolution. The rep told me that the 30 days has expired and there is nothing they can do about it. First of all, 30 days is no where near sufficent for a auto part, and second of all, I didnt raise any concerns until I gave them at least thirty days because I thought there was delays due to the holidays. All in all, I need my $83.76 refunded to me. I never received the stabilizer link, and if they want, I will gladly mail the wheel back to them.Desired Settlement: Please mail check for $83.76 to: [redacted]

Business

Response:

This

customer has a sedan. Our listing for the wheel he ordered specifies

it is for a hatchback, so he ordered the wrong part for his vehicle

and attempted installation. As our Policies

page explains,

we accept uninstalled returns within 30 days. Since he requested a

return for a partially installed part 48 days after ordering, the

return will not be accepted.

The

customer ordered November 8th.

The USPS tracking information ([redacted]) we emailed to

the customer the day of shipment confirms the stabilizer link was

delivered to the customer 3 days later on November 11th

(over 2 weeks before Thanksgiving and over a month before Christmas,

if these are the holidays the customer is referring to). We're not

sure why the customer waited a month and a half (45 days) after

tracking showed delivery to tell us that he didn't have this part.

The postal service reports delivery and the customer did not report a

problem within our stated 30 day return policy, so our

representatives explained no refund or reshipment will be issued.

Consumer

Response:

Thank you for prompt service . Your site was easy to use

I find dealing with Rock Auto a real pleasure. They really know what they are doing, ex., I was working on 97 GMC and needed a power steering pump other co. were selling the pump without the EVO fitting on the rebuilt pump and I was told from GM that the EVO is NLA.Rock Auto is the only co. I know who is already aware of this prob. and include a 180deg.pipe with the rebuilt pump to line up with pipe con.on truck. Also the parts listing are very helpful and so far when I order a part I get exactly what I ordered and it fits. Many thanks Rock Auto keep up the great service.

muy contento con el servicio y el material que he pedido.

Parts ordered were all delivered quickly and arrived undamaged. Competitive pricing.

They have not failed me yet. Always fast shipping, great prices, and the ONE item I've ever had to return was my own fault because I ordered the wrong part

Always great service, at a great price.

I am very pleased with Rock Auto. Great prices and fast shipping. Thanks

Review: I purchased 4 Dorman wheel center caps, part#[redacted], order #[redacted], on Dec. 7, 2014. We received them on Dec. 13th and my boyfriend, [redacted], installed them on his truck. When my boyfriend returned from an errand, he noticed two of the wheel caps had fallen off somewhere. He went out looking for them, but to no avail. I called [redacted] in customer service this morning, 12/15/14, and was told they cannot refund my money for parts I cannot return. I understand this is an unusual situation, but I cannot return the obviously defective parts that fell off the truck, as we cannot find them. I asked for some consideration and leniency in refunding my money, but they said no, they have to strictly go by their policies. How can I return the 2 defective wheel center caps if I don't have them? I want Rock Auto to refund the full amount I paid ($82.41) upon their receipt of the two I can physically return. I am not trying to steal two of their defective wheel caps. We needed four, not two. This is an example of where a company has the choice to either do the right thing and refund my $82.41, and keep me as a customer, or not.Desired Settlement: Included in description of problem statement above.

Business

Response:

We apologize for initially denying credit for the two wheel center

caps that could not be returned. Our typical refund procedure would

require a return for refund, but after further review we understand

that this is an exceptional circumstance. The customer has been

refunded for the full cost of the order, $82.41, as requested.

I am happy to do business with this company.