Rock Solid Custom Granite

We had a horrible experience with this company. I wish we would have done a thorough background check on both the company and the people behind it. The full background information is available online if you are willing, and know where, to look. Note that there have been a couple of Rock Solid Custom Granite legal entities which have dissolved in the last decade. This should have been another red flag to us.
This is our story. Rock Solid installed our countertops and kitchen sink on December 7, 2017. Their crew showed up 5 hours late and rushed through the job. They caused unusual amount of drywall damage when they moved the dishwasher. We overheard one of the crew members asking another what happened. When we contacted the company, the person currently running it (***) pointed to a nonbinding quote that said some damage may occur and was not interested in helping to fix it or offer a courtesy credit. We paid out of pocket to repair the dry wall and to repaint that area of the wall. Then the day before Thanksgiving 2018 the left side of the undermounted kitchen sink detached and slipped down. When we contacted ***, understandably angry, he argued that it detached because we partially thawed our turkey in the sink. Our turkey weighed 9.2 pounds. His argument is obviously ludicrous as millions of Americans thaw much heavier turkeys and bathe their babies in undermounted kitchen sinks without incident. Then he argued in his email that we were outside of the warranty period. The express warranty terms on Rock Solid’s form provides a 1-year warranty upon installation and our claim was within the 1-year period by several weeks. *** argued that the installation warranty started on the earlier date of the invoice (we had to prepay 50% prior to installation). His argument is of course nonsensical. How can an installation warranty start prior to installation? Perhaps recognizing this absurdity, he then claimed in another email that Rock Solid has no records of when the sink was installed. My opinion is any business who does not keep records of their installation date of less than a year ago is either incompetent or trying to deceive (let alone, that there is a written record of the installation date). *** only offered to reinstall the sink if we paid another $250 as a “service fee”. So much for the “100% customer satisfaction” and “no hidden fees” displayed on their website. When we hired another contractor to fix the sink, they also pointed out that Rock Solid used the wrong adhesives and not enough adhesive around the area where it detached. They also pointed out that Rock Solid did not cut the hole in the countertop around the sink flush with the sink, causing an uneven surface and water to seep in and result in mold. Their work all around is defective.
In sum, we do not find them to be reputable. They did not honor binding contact terms. Their performance is not consistent with sound workmanship and was defective. You may be left with no recourse but to pursue a legal action (indeed online records show prior legal actions filed against Rock Solid Granite). We would never recommend this company to anyone.

This is the first negative review I have ever written about for a company. I tried to settle this privately and directly with Rock Solid Custom Granite, but after the way I was treated by their owner Zach M I feel obligated to share my story so that nobody else has to experience something similar.
Bottom line, we were very specific during the template as well as layout regarding our request for a 2” overhang. When I contacted Zach 9 business days after install to discuss the installation and inconsistent overhang (from 1 1/4” to 2 3/4”) he admitted this could have happened, but was unwilling to offer any resolution. When I began talking about various locations throughout the kitchen that were missing sealant entirely (between the cabinets and granite) as well as the obvious knick in my new dishwasher near a seal, he said he had enough and abruptly ended the call.
I spent nearly $6,500 with Rock Solid Granite on this project and even after acknowlgeing sub-par work, Zach was unwilling to offer any sort of resolution. Zach immediately diverted attention away from the fact they did not meet the agreed specs by saying I did not contact him soon enough. There is nothing in writing stating I needed to contact him within a certain time period and I certainly tried to contact him at my earliest convenience. In fact, one of the reasons I wasn’t able to contact him immediately is because my husband had surgery 2 days after the install and then I was taking care of him. Zach’s response was “that’s not my problem”. Furthermore, I was hoping it was something that wouldn’t bother me with a little bit of time. I also wanted to get the opinion of others to see if this was something they would voice concern over. So, in other words I wanted to be thoughtful with my feedback and it never occurred to me the owner would not only be unwilling to offer any sort of help, but didn’t even want to hear my feedback. It is not my nature to rush into negative judgement so I wanted to be sure this was worth a confrontation, which I tend to avoid unless absolutely necessary.
Rather than demonstrating integrity with making sure the job was performed correctly and that I was a satisfied customer he lost his temper and suggested I write a bad review. You would think a company would be much more interested in having a loyal and satisfied customer, but it’s obvious there was no human component to this sale and I was simply a transaction with checks that cleared.
What an expensive lesson on my part and poor example of running a company. I live in *** and wanted to support a local business. I interviewed about 10 different companies and chose to do business with Rock Solid Custom Granite because I thought they would stand behind their work and Zach bragged about their positive reviews. Had I looked closer I would have seen the bad reviews discussing uneven cuts and unwillingness to make things right by the owner, which were very consistent with what I experienced. I was incredibly naïve to pay the installers with a check thinking I could just give Zach a call to discuss any issues.

If you need a fabricator that stands behind their work Rock Solid Custom Granite is not the solution. I realize jobs may not always go as planned and accidents happen, but you sure hope the company will treat customers with kindness and have enough integrity to stand behind their work. What a disappointment.