Rock Road Car Wash

Initial Business Response /* (1000, 9, 2015/12/23) */
Thank you for the correspondence regarding Ms.*** claim against our companyWe apologize for the delay in getting back to you - my understanding is that it was originally sent to ***, *** of Hallmark Floors and he has been out
of the country for much of this monthI just received this today and here is our response
We agree with the discount for the returned tile and for the allowance for the chipped tile, though it should be noted we offered to repair it perfectly at no expense to the customerThere were changes to the scope of work from the time we viewed the job to the time of installation that resulted in these nominal additional labour chargesRather than go to the extent of explaining these differences, in the interest of settling this matter quickly, we will forego these charges as desired by the customerI left a message on her phone saying that the bill is ready at the store and was sent to the customer via e-mail reflecting a balance due of ***
Initial Consumer Rebuttal /* (2000, 11, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have sent a cheque to settle this, although the scope of the work never changed from the start, as they state***