Rock Branch Mechanical

Customer was charged an $diagnostic fee to determine problem with system Part was ordered for system (warranty no charge) System had to be recovered (remove refrigerant for recycle) to replace defective part System was evacuated, recharged, and drier replaced at flat rate fee of $for refrigerant, drier, vacuum, torches and brazing materials, to include labor Labor was @ $per hr7-3-hrs $1607-11-hrs $1609-12- $3809-10-hrs $1609-1045- $ $1060.00Refrigerant 8lbs x45lb $360.00Vacuum pump charge 50.00Torches Miscellanous welding mat $460.00Biflow Drier $$ $1595.00Taxes 103.68Total $1698.68Had we charged for every trip [redacted] invoice amount would have been - $ It is unfortunate that Rock Branch Mechanical made trips to customers residence before problem was resolvedBut system was repaired by us RBM at our expencs of trips made It is very sad that we Rock Branch Mechanical must explain our rates at every invoice When customer was given diagnostic rates and rate for repairs As all can see we have went above and beyond to ensure that customer was treated fairly on evry aspect of service call, except for numerous trips of which we absorbed all fees and cost associated, with said equipment We only request we be payed for repair made upon the final trip made Once again we do not charge hourly we charge from flat rate callahan roach service repair manual

Customer was charged an $80 diagnostic fee to determine problem with system.  Part was ordered for system (warranty no charge).  System had to be recovered (remove refrigerant for recycle) to replace defective part.  System was evacuated, recharged, and drier replaced at flat rate fee...

of $727.00 for refrigerant, drier, vacuum, torches and brazing materials, to include labor.  Labor was @ $80. per hr. 7-14 3-530 2 hrs $1607-16 11-100 2 hrs $1609-16 12-445  4.75  $3809-17 10-200 2 hrs $1609-21 1045-115  2.5 $200  $1060.00Refrigerant 8lbs x45lb $360.00Vacuum pump charge   50.00Torches Miscellanous welding mat.  50.00 $460.00Biflow Drier    $75.00 $75.00  $1595.00Taxes   103.68Total $1698.68Had we charged for every trip [redacted] invoice amount would have been - $1698.68.  It is unfortunate that Rock Branch Mechanical made 5 trips to customers residence before problem was resolved. But system was repaired by us RBM at our expencs 4 of 5 trips made.  It is very sad that we Rock Branch Mechanical must explain our rates at every invoice.  When customer was given diagnostic rates and rate for repairs.  As all can see we have went above and beyond to ensure that customer was treated fairly on evry aspect of service call, except for numerous trips of which we absorbed all fees and cost associated, with said equipment.  We only request we be payed for repair made upon the final trip made.  Once again we do not charge hourly we charge from flat rate callahan roach service repair manual.