Rochester Optical

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern: In response to Complaint ID and on behalf of Rochester Optical in the matter of MrMarlon Feiger: · Rochester Optical received the return of the Recon jet device and prescription insert on 8/8/from MrFeiger · Mr [redacted] reached out by email to an internal employee in regard to his refund on 8/Unfortunately that employee was out on an unexpected leave for health issues· Another internal employee did respond to Mr [redacted] on 8/31/to address the delay of refund and lack of communication (I have attached that email for your reference)· Our Accounting Team accidently processed a partial refund ($499.) to MrFeigerThis was due to the Recon Jet Device and Prescription Insert being processed as separate orders· Once our Accounting Team was made aware on 9/13/that they did not refund Mr [redacted] the correct amount, a second check was cut for the remaining balance ($199.) on 9/14/ I hope this information is helpful in resolving the complaint filed Best regards, Melissa S

To whom it may concern: ? In response to Complaint ID and on behalf of Rochester Optical in the matter of MrMarlon Feiger: ? ·? Rochester Optical? received the return of the Recon jet device and prescription insert on 8/8/from MrFeiger ·? ? Mr [redacted] reached out by email to an internal employee in regard to his refund on 8/Unfortunately that employee was out on an unexpected leave for health issues ·? Another internal employee did respond to Mr [redacted] on 8/31/to address the delay of refund and lack of communication (I have attached that email for your reference) ·? Our Accounting Team accidently processed a partial refund ($499.) to MrFeigerThis was due to the Recon Jet Device and Prescription Insert being processed as separate orders ·? Once our Accounting Team was made aware on 9/13/that they did not refund Mr [redacted] the correct amount, a second check was cut for the remaining balance ($199.) on 9/14/ ? I hope this information is helpful in resolving the complaint filed.? Best regards, Melissa S

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To whom it may concern: ? In response to Complaint ID and on behalf of Rochester Optical in the matter of MrMarlon Feiger: ? ·? Rochester Optical? received the return of the Recon jet device and prescription insert on 8/8/from MrFeiger ·? ? Mr***
reached out by email to an internal employee in regard to his refund on 8/Unfortunately that employee was out on an unexpected leave for health issues ·? Another internal employee did respond to Mr*** on 8/31/to address the delay of refund and lack of communication (I have attached that email for your reference) ·? Our Accounting Team accidently processed a partial refund ($499.) to MrFeigerThis was due to the Recon Jet Device and Prescription Insert being processed as separate orders ·? Once our Accounting Team was made aware on 9/13/that they did not refund Mr*** the correct amount, a second check was cut for the remaining balance ($199.) on 9/14/ ? I hope this information is helpful in resolving the complaint filed.? Best regards, Melissa S

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern:   In response to Complaint ID 11686134 and on behalf of Rochester Optical in the matter of Mr. Marlon Feiger:   ·  Rochester Optical  received the return of the Recon jet device and prescription insert on 8/8/16 from Mr. Feiger ·   Mr. [redacted]...

reached out by email to an internal employee in regard to his refund on 8/23. Unfortunately that employee was out on an unexpected leave for health issues. ·  Another internal employee did respond to Mr. [redacted] on 8/31/16 to address the delay of refund and lack of communication (I have attached that email for your reference). ·  Our Accounting Team accidently processed a partial refund ($499.) to Mr. Feiger. This was due to the Recon Jet Device and Prescription Insert being processed as separate orders. ·  Once our Accounting Team was made aware on 9/13/16 that they did not refund Mr. [redacted] the correct amount, a second check was cut for the remaining balance ($199.) on 9/14/16.   I hope this information is helpful in resolving the complaint filed.  Best regards, Melissa S.