Rochester-Genesee Regional Trans. Authority

Change cards are issued in lieu of cash when bus passes are purchased on the bus and the customer is due change from the transaction.  These change cards are the same type and thickness as all bus passes.  We sell thousands of period passes including 31-Day Unlimited Ride passes which hold...

up under normal use.  We also provide free protectors that passes can be kept in to keep them from being folded or otherwise mutilated.  On the back of every pass and change card is the statement, "RTS will not refund lost, stolen or mutilated passes."  This includes cash refunds and replacement passes. However, since Mr. [redacted] is a long-standing customer, we are offering a 31-Day Ride pass to settle this claim.  If this is acceptable to Mr. [redacted], he should call Customer Service at ###-###-####, ask for Kirk B., Manager of Customer Service who will arrange to provide the pass to Mr. [redacted].