Initial Business Response /* (1000, 5, 2016/08/09) */
On 6/13/16 home owner called and said he was having issues with his septic system. He told me his alarm was going off. I told him all of my guys were out, but I could send my guys to fix the problem the next morning. I told him the pump could be...
out or a number of other things could be wrong. he told me this had been going on for a while and just needed it fixed. I told him we would be down the next morning. He called me back and asked if we pumped tanks as well or should he get someone else. I told him we do pump tanks and he said good then he did not have to call anyone else. While my worker was on the job still working in a tank when someone came out of the home and asked about how much it was going to be to fix the problem. My worker replied approximately [redacted] to [redacted] maybe more. The gentleman said that was fine and even helped my worker pick up a cord.
Initial Consumer Rebuttal /* (3000, 8, 2016/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is not accurate or truthful. I did not want any type of work started without a price and a contract. I did find any type of resolution to this issue.
Initial Business Response /* (1000, 5, 2016/08/09) */
On 6/13/16 home owner called and said he was having issues with his septic system. He told me his alarm was going off. I told him all of my guys were out, but I could send my guys to fix the problem the next morning. I told him the pump could be...
out or a number of other things could be wrong. he told me this had been going on for a while and just needed it fixed. I told him we would be down the next morning. He called me back and asked if we pumped tanks as well or should he get someone else. I told him we do pump tanks and he said good then he did not have to call anyone else. While my worker was on the job still working in a tank when someone came out of the home and asked about how much it was going to be to fix the problem. My worker replied approximately [redacted] to [redacted] maybe more. The gentleman said that was fine and even helped my worker pick up a cord.
Initial Consumer Rebuttal /* (3000, 8, 2016/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Their response is not accurate or truthful. I did not want any type of work started without a price and a contract. I did find any type of resolution to this issue.